Deskside support

SHIFT: 11am-7pm ONSITE

Desktop Support (Hands-On)

We're looking for a highly customer-focused Service Desk Analyst with at least 1 year of experience providing hands-on deskside and help desk support in a corporate environment. This position is heavily focused on supporting end users in person, so candidates must have demonstrated experience troubleshooting and resolving hardware, software, account access, and peripheral issues directly with employees at their desks.

The ideal candidate will have strong experience supporting Windows environments, Office 365, Active Directory, ServiceNow (or similar ticketing systems), password resets, device deployments, printers, laptops, desktops, docking stations, and basic networking connectivity issues. Candidates should be comfortable owning tickets from creation through resolution, documenting their work thoroughly, and providing timely updates to users throughout the support process.

Success in this role requires someone who enjoys working face-to-face with end users, has strong communication skills, and can confidently troubleshoot technical issues while delivering exceptional customer service. The team is looking for a hands-on problem solver who can manage multiple priorities, adapt quickly, and maintain a high level of professionalism in a fast-paced environment.

Key emphasis areas:

• Hands-on deskside support experience required
• End-user facing customer service experience required
• Windows, Office 365, Active Directory, and ticketing system experience preferred
• Strong troubleshooting and problem-solving abilities
• Experience supporting laptops, desktops, peripherals, mobile devices, and user accounts
• Ability to document, manage, and resolve tickets independently
• Team-oriented individual with a strong sense of ownership and accountability

This is an excellent opportunity for someone who enjoys being the first point of contact for technical support and wants to make a direct impact by helping employees stay productive.

Skills

Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, desktop, windows, imaging, office 365, microsoft office, technical support

Top Skills Details

Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory

Additional Skills & Qualifications

• Prior level1/level2 technical support experience (ServiceNow, ITSM, o365, Win11, AD, PW resets, Filemaker)
• Traits: self-motivated, curious, problem solver

Job Type & Location

This is a Contract position based out of Saint Paul, MN.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Paul, MN.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.