POSITION SUMMARY

Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.

ROLE AND RESPONSIBILITIES

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
• Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.
• Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Qualifications

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills.
• Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
• Solves problems and makes decisions independently.
• Strong supervisory and leadership skills.
• Manages multiple priorities and deadlines.
• Proficient with Microsoft Office Suite or related software.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to travel.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Valid Driver's License