Job Details

Job Location: Western Heating and Cooling - Boise, ID

Position Type: Full Time

Salary Range: $75000.00 - $75000.00

Company: Western Heating, Air Conditioning, Electrical, and Plumbing

Position Type: Full-Time Exempt

Schedule: Monday–Friday, 7:00 a.m.– 4:00 p.m.

Compensation: $75,000

Position Summary

Western Heating, Air Conditioning, Electrical, and Plumbing is seeking a versatile, hands-on IT Specialist to manage our Microsoft 365 environment, provide day-to-day technical support for our team, and serve as a technology resource for our associated companies. Beyond traditional IT, this role helps support and document company processes, with a particular focus on understanding and helping manage our inventory process, and assists with custom software development. Guided by our belief that “Best Is Our Standard,” we seek someone who takes pride in providing reliable solutions and an exceptional experience for the people they support.

Key Responsibilities

• Administer the company Microsoft 365 tenant, including user accounts, licensing, Exchange Online mailboxes, Teams, SharePoint, and OneDrive.
• Manage M365 security and access, including multi-factor authentication, permissions, security groups, and basic security and compliance policies; monitor and respond to alerts.
• Provide Tier 1 help desk support for Western employees, troubleshooting computers, phones, printers, software, network connectivity, and account access, and escalating complex issues to vendors as needed.
• Set up, maintain, and track company computers, mobile devices, and peripherals; manage IT onboarding and offboarding for employees.
• Consult with and support our associated companies on Microsoft 365, technology needs, and IT best practices.
• Support and document company processes, procedures, and IT systems, keeping clear, up-to-date guides for employees.
• Develop a strong understanding of the inventory process in Service Titan and partner with the inventory and purchasing teams to help manage, report on, and improve it.
• Assist with custom software development, integrations, reporting, and automation to improve business processes.
• Coordinate with outside vendors and service providers, and help keep systems updated, patched, and backed up.
• Perform any additional duties as assigned.

Qualifications & Skills

• Minimum 2 years of experience in IT support, help desk, or systems administration.
• Hands-on experience administering Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint).
• Strong troubleshooting skills across Windows, Microsoft Office, mobile devices, and basic networking.
• Experience with scripting or programming (e.g., PowerShell, Python, C#, SQL, or Power Platform) is a plus.
• Experience with Service Titan, inventory, or ERP systems is a plus.
• Strong documentation and communication skills, with the ability to explain technical topics to non-technical users.
• Ability to prioritize multiple requests, work independently, and follow through on outstanding items.
• Willingness to travel to associated company locations as needed.

Qualifications: Competencies

This position requires strong time management skills and the ability to handle multiple tasks simultaneously. Must be able to keep composure under pressure in a fast-paced environment, while meeting deadlines. Position requires excellent leadership skills in order to enhance team productivity and work-related standards. Must maintain a high level of professionalism and customer service orientated focus. This position requires the ability to communicate effectively, both verbally and written communication skills, in addition to well-developed conflict resolution skills.

Education and Experience

Requires a high school diploma and/or equivalent. Requires a valid driver’s license. Previous experience is preferred and familiarity with Microsoft Office Suite is required.