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Cinter Career
Cinter Career·2 months ago

Customer service specialist (retail) *excellent benefits!

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Location

onsite, Santa Clara, CA, United States

Salary

$44k – $52k/yr

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Customer serviceEyewear assemblyEyeglass fittingRetail operationsCommunicationTime managementProblem solvingTeam leadershipSales performance

Job Description

Job Details:

  • Job Title: Optician / Customer Service Specialist
  • Client: Retail
  • Working Location: Santa Clara, CA
  • Salary: DOE (22-26 per hr) + full benefits
  • Employment Type: Permanent/Full-time
  • Language: English

What will you do:

  • Deliver excellent customer service and ensure customer satisfaction.
  • Understand customer needs and respond to questions and concerns in a prompt and friendly manner.
  • Handle customer complaints professionally and take initiative to find appropriate solutions.
  • Create eyewear products with speed, accuracy, and efficiency.
  • Maintain a warm, friendly, and supportive store environment.
  • Participate in staff meetings to improve customer service, store operations, and sales performance.
  • Train and support less experienced team members and lead by example.
  • Adjust, fit, and assemble eyeglasses to meet each customer’s needs.
  • Promote high service standards and help exceed customer expectations.

Required Qualifications & Skills:

  • High school diploma or GED equivalent.
  • ABO Certification preferred.
  • At least 1 year of retail experience.
  • Flexible availability, including nights, weekends, holidays, and opening/closing shifts.
  • Strong verbal and written communication and relationship-building skills.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Ability to stand and move around the sales floor or stockroom for most of the day.

Ready to join the team?

Apply now