Customer service representative

Note: This position reports to our 2221 LAKESIDE BLVD; RICHARDSON, TX 75082 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T, a global leader in communications and technology.

The Customer Experience Lab is a team of service and sales consultants responsible for handling customer inquiries related to billing, service, loyalty, retention, technical support, and sales. What makes this team unique is its role in testing new customer experiences, processes, systems, and policies before they are implemented across the broader organization. Team members help identify opportunities to improve the customer experience and contribute to meaningful business change.

How You'll Make an Impact

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll provide solutions to prospective and existing customers that enhance their experience, improve satisfaction, and build loyalty.

What Your Day-to-Day Will Look Like

• Handle customer interactions through calls, chats, emails, and other communication channels in a fast-paced environment.
• Resolve customer issues related to service, billing, payments, collections, and account maintenance.
• Explain bills, products, services, rate plans, and features clearly and confidently.
• Perform basic troubleshooting and engage additional support when needed.
• Recommend products and services that best meet customer needs.
• Build customer confidence and loyalty through timely and effective resolutions.
• Support a variety of customer inquiries, including technical support requests.
• Work a flexible 40-hour per week schedule, which may include evenings, weekends, and overtime.
• Participate in paid training and ongoing development opportunities.

Additional Lab Responsibilities

• Identify customer pain points and root causes and provide feedback to leadership.
• Participate in collaboration sessions designed to influence future customer experiences.
• Receive training on new processes and systems and serve as an early adopter in testing initiatives.

What We're Looking For

• Strong customer focus and commitment to service excellence.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Adaptability in a changing environment.
• Attention to detail.
• Ability to navigate multiple systems simultaneously.
• Previous customer service, call center, retail sales, or related experience preferred.

What You Can Look Forward To

Pay Transparency
Our Premier Service Consultants earn $20.16 per hour. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits Include

• Employee discounts up to 50% on eligible AT&T products and services
• Tuition reimbursement program
• Paid Time Off and holidays
• Paid Parental Leave
• Medical, Dental, and Vision coverage
• 401(k) plan
• Adoption reimbursement
• Disability benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefits programs
• Employee Assistance Program (EAP)
• Employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

Your future is calling. Apply today!

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