Customer Service Representative - Customer Care

Hours of Work: Sunday through Wednesday, 8:00 AM to 6:30 PM

Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

Why people love working at New Horizons:

• We’re a people first company. That means we provide endless opportunities for growth within the company.
• We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more!
• We’re proud of our vibrant employee community.
• We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.
• Health benefits—opt in to medical, vision and dental coverage, and telemedicine.
• Paid time off—to take care of yourself and your family.
• Paid maternity leave—access and support for paid maternity leave.

Responsibilities:

• Deliver a warm first impression for callers.
• Handling and directing a high volume of incoming calls.
• Assist clients with schedule changes.
• Assist Caregivers with timekeeping issues or driving directions.
• Support Scheduling with Caregiver or Client notifications.
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff.
• Keep excellent documentation and records.

Qualifications:

• Warm, energetic personality who loves to connect with people.
• Preferred knowledge of in-home care or healthcare field.
• Possess strong communication skills.
• Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail.
• High school diploma/GED and at least 6 months of administrative experience.
• Proficient computer and typing skills.

Position is not remote.

If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ 541-687-8851. We look forward to meeting you!