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  2. Onsite Customer Service Representative jobs in the United States

Onsite Customer Service Representative jobs in the United States

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Customer Service Representative Jobs in the USA — On-Site Opportunities Await

Across the United States, companies are expanding their customer support teams, creating a steady stream of customer service representative on-site jobs for motivated professionals. With 500+ open positions available right now, employers nationwide are eager to welcome candidates who thrive in face-to-face, on-site environments. This surge in demand reflects the growing need for personalized, in-person care across diverse industries.

Successful candidates bring strong communication skills, patience, and a genuine desire to help others, paired with the ability to manage multiple client inquiries efficiently. Employers also value problem-solving abilities, attention to detail, and comfort with CRM software and point-of-sale systems. Those seeking customer service representative positions should also demonstrate adaptability, as daily tasks can range from resolving complaints to processing orders and providing product guidance.

These on-site roles in the USA typically involve working from a dedicated office, call center, or retail location, allowing teams to collaborate closely and resolve issues in real time. This hands-on setup remains popular among employers who prioritize direct supervision and team cohesion, and it continues to fuel a strong hiring outlook for customer service representative vacancies nationwide. Many organizations also offer clear paths for advancement within support teams.

If you're ready to bring your skills to a dynamic, people-focused role, now is the perfect time to explore available opportunities. Global Work AI connects motivated job seekers with companies looking to hire a customer service representative across the country. Take the next step in your career and discover how rewarding on-site support work can be.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a customer service representative in the USA?

    In the USA, pay for a customer service representative usually falls around $16 to $22 per hour, with many full-time roles landing near $34,000 to $46,000 a year before overtime or bonuses. Rates vary by industry, employer size, and local labor market conditions, so national chains, healthcare, finance, and logistics often sit above entry-level retail. On-site positions may also include shift differentials or attendance incentives. Comparing current listings in your area is the best way to gauge a realistic range and see how benefits affect total compensation.
  • What skills and qualifications are needed for a customer service representative role?

    Strong communication, active listening, patience, and problem-solving are core skills for a customer service representative. Employers in the USA also look for basic computer literacy, accurate data entry, and the ability to stay calm while handling complaints or account questions. A high school diploma or GED is common, while some companies prefer prior contact-center exposure or familiarity with CRM tools. Since this is an on-site role, reliability and teamwork matter too. Reviewing job ads side by side can help you match your experience to the most common qualifications.
  • What are the main duties of an on-site customer service representative?

    Day-to-day work often includes answering customer questions, resolving service issues, processing orders or returns, updating records, and directing complex cases to the right department. In an on-site customer service representative role, you may also handle walk-in assistance, collaborate closely with supervisors, and use internal systems that are easiest to manage in person. Many employers value quick follow-up, clear documentation, and steady professionalism throughout the shift. Checking current openings can show how duties shift across retail, office, and call center settings.
  • Is previous call center or customer service experience required for this customer service representative job?

    Not always. Many USA employers hire entry-level applicants for customer service representative jobs if they can show strong people skills, a good work ethic, and basic tech comfort. Prior call center or customer service experience can help, especially for busier queues or specialized accounts, but some teams provide training for product knowledge, systems, and company procedures. If you are new to the field, transferable experience from retail, hospitality, or administrative work can still be relevant. It is useful to compare listings to see where experience is preferred versus required.
  • What does the hiring process usually look like for customer service representative jobs?

    Most hiring timelines start with an online application and a resume review, followed by a phone or video screening, then one or more interviews with a recruiter or team lead. For customer service representative roles in the USA, some employers also include typing tests, scenario questions, background checks, or reference checks before making an offer. On-site jobs may add an in-person visit so you can see the workplace and schedule setup. Watching for these steps in each posting can help you prepare more confidently and move faster through the process.
  • What are the typical work hours and shift expectations for an on-site customer service representative?

    Schedules often follow standard business hours, but many employers in the USA also staff evenings, weekends, or split shifts to cover customer demand. On-site customer service representative jobs may require punctual arrival, fixed break times, and occasional overtime during busy seasons, especially in retail, healthcare, or support centers. Some companies offer rotating schedules, while others keep the same shift each week. Reading the posting closely helps you understand whether the role is full-time, part-time, or includes extended coverage, so you can compare it with your availability.
  • What career growth opportunities are available after starting as a customer service representative?

    Many people use this role as a starting point for advancement into senior support, team lead, quality assurance, training, account management, or operations positions. In the USA, customer service representative experience can also transfer into sales support, office administration, dispatch, and client success work, especially when you build strong systems knowledge. Employers often promote people who show reliability, empathy, and fast problem resolution. Reviewing related job titles can help you map a longer-term path and identify which skills to strengthen next.

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500+ jobs found

  • ID Logistics US

    ID Logistics US

    Today

    Customer service representative- csr

    The position carries out all Customer Service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works...

    onsite, Salt Lake City, UT, United States
    $40k/yrFull TimeMiddle (2-4 years)
  • thyssenkrupp Materials NA

    thyssenkrupp Materials NA

    Today

    Customer service representative

    Job Summary Provides customer service and sales support to the supplier base and internal company end-users. Job Description Key Accountabilities: Provide customer service regarding material and...

    onsite, Santa Fe Springs, CA, United States
    $47k – $50k/yrFull TimeJunior (<2 years)
  • 8

    8e565af1-448d-4659-84f1-5f80bdcef2c0

    Today

    Full-time customer service representative

    At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity,...

    onsite, Devils Lake, ND, United States
    Full TimeJunior (<2 years)
  • ZEISS Group

    ZEISS Group

    Today

    Customer service representative

    How many companies can say they’ve been in business for over 177 years ?! Here at ZEISS , we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced...

    onsite, Hebron, KY, United States
    Full TimeMiddle (2-4 years)
  • Tower Loan

    Tower Loan

    Today

    Customer service representative

    We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! At...

    onsite, Waveland, MS, United States
    Full TimeEntry with Degree
  • School of Visual Arts

    School of Visual Arts

    Today

    Customer service representative

    Customer Service Representative Date: October 28, 2026 Department: Student Accounts Reports To: Director of Student Accounts Schedule: Full Time. Non-Exempt. Monday–Friday; 9am - 5pm, onsite Salary:...

    onsite, New York, NY, United States
    $45k/yrFull TimeJunior (<2 years)
  • Arrow Exterminators

    Arrow Exterminators

    Today

    Customer service representative

    Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external...

    onsite, Maryville, TN, United States
    Full TimeJunior (<2 years)
  • GEM

    GEM

    a day ago

    Customer service representative - entry level

    GEM is a growing marketing firm specializing in customer acquisition, brand promotion, and personalized customer engagement. Through customized marketing strategies, we help our clients strengthen...

    onsite, Virginia Beach, VA, United States
    Full TimeEntry with Degree
  • Cintas

    Cintas

    2 days ago

    Customer service representative

    Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities...

    onsite, Cincinnati, OH, United States
    Full TimeJunior (<2 years)
  • Airgas

    Airgas

    2 days ago

    Customer service representative

    Customer Service Representative Location: Wayne, MI - Filling industrial How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique...

    onsite, Wayne, MI, United States
    Full TimeJunior (<2 years)
  • 56ba9089-bf8b-4b00-b8a9-58c6091b1af1

    56ba9089-bf8b-4b00-b8a9-58c6091b1af1

    2 days ago

    Customer service representative

    Customer Service Representative Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the...

    onsite, New York, NY, United States
    Full TimeLead / Manager
  • Sandvik

    Sandvik

    2 days ago

    Customer service representative

    Job Title: Customer Service Representative Department: Customer Service Reports to: Operations Manager Classification: Non Exempt Location: Northlake, WI Travel: None Job Summary: The Customer...

    onsite, Northlake, IL, United States
    Full TimeJunior (<2 years)
  • Sexton Roofing & Siding

    Sexton Roofing & Siding

    2 days ago

    Customer service representative

    Benefits: Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Client Care Representative Job...

    onsite, Hatfield, MA, United States
    $40k/yrFull TimeJunior (<2 years)
  • Transcat, Inc.

    Transcat, Inc.

    3 days ago

    Customer service representative

    Overview Who we are— Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over...

    onsite, Rochester, NY, United States
    $40k – $48k/yrFull TimeEntry with Degree
  • Atlas Credit Co.

    Atlas Credit Co.

    3 days ago

    Customer service representative

    History Atlas Credit Company is a family-owned and operated financial institution. We have helped millions of customers with their financial needs and have provided over three billion dollars of...

    onsite, Spring Valley Village, TX, United States
    Full TimeJunior (<2 years)
  • C

    cc541c26-a8e7-447a-bc2d-16cf35958c4d

    3 days ago

    Customer service representative

    About BTC Bank BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional...

    onsite, Pocahontas, AR, United States
    Full TimeEntry with Degree
  • 7

    7682e0ff-ab6e-4e2a-b4c4-4d3845982888

    5 days ago

    Customer service representative

    H2O Innovation provides public works management services & operations assistance for water & wastewater treatment plants to municipalities, government organizations, and businesses across North...

    onsite, Laurel, MS, United States
    $32k – $36k/yrFull TimeJunior (<2 years)
  • State of Oregon

    State of Oregon

    5 days ago

    Customer service representative (public service representative 3)

    Customer Service Representative (Public Service Representative 3) Initial Posting Date: 10/23/2026 Application Deadline: 11/01/2026 Agency: Oregon Health Authority Salary Range: $3,515 - $4,738...

    onsite, Salem, OR, United States
    $42k – $47k/yrFull TimeJunior (<2 years)
  • CGCB Associates LLC

    CGCB Associates LLC

    6 days ago

    Customer service representative

    Who We Are: Rentals To Go was founded in Norwich, New York in 2000 as a portable toilet business. Today our business includes offices in Texas, Florida, and several branches across Upstate New York....

    onsite, Norwich, NY, United States
    Full TimeJunior (<2 years)
  • CFUF

    CFUF

    6 days ago

    Customer service representative (entry level)

    The Center for Urban Families works with individuals and families to support long-term personal and economic success. We are looking for a patient, dependable Customer Service Representative to help...

    onsite, South Houston, TX, United States
    Full TimeEntry with Degree
  • Strasburg Rail Road

    Strasburg Rail Road

    7 days ago

    Customer service representative

    Now Hiring: Customer Service Representative Strasburg Rail Road | Full-Time | Hourly Position Be Part of an Unforgettable Guest Experience! Do you enjoy helping people, solving problems, and creating...

    onsite, Ronks, PA, United States
    Full TimeJunior (<2 years)
  • IU Health

    IU Health

    7 days ago

    *customer service representative i

    Responds to patient/customer inquiries via phone and email in a timely and professional manner. Determines the best method for problem resolution of basic issues, meeting patient/customer needs and...

    onsite, Bloomington, Indiana, United States
    Full TimeJunior (<2 years)
  • Goodwill of Colorado

    Goodwill of Colorado

    8 days ago

    Customer service representative (csr)

    Job Description Applications due by Oct 30th, 2026 Pay Range DOE: $19.00-25.00/hour Work Schedule: Monday-Friday, 7:00AM-4:00PM (1 hour lunch) Work Location: Wheat Ridge, CO 80033 This position is...

    onsite, Wheat Ridge, CO, United States
    $38k – $50k/yrPart TimeJunior (<2 years)
  • Smart Care Equipment Solutions

    Smart Care Equipment Solutions

    9 days ago

    Customer service representative

    Customer Service Agent Location: Anaheim, CA (no relocation available) Rate: $21-25hr Key Responsibilities Respond to inbound customer calls and emails regarding service and sales requests. Gather...

    onsite, Anaheim, CA, United States
    $42k – $50k/yrFull TimeJunior (<2 years)
  • H&H Automotive LLC

    H&H Automotive LLC

    9 days ago

    Customer service representative

    Job Overview – How You’ll Contribute: Come work for the #1 Customer Experience Team in the Omaha Metro Area with the H+H Group as a Customer Service Representative where you will work as a Service...

    onsite, Omaha, NE, United States
    $36k/yrFull TimeEntry with Degree
  • Chelsea State Bank

    Chelsea State Bank

    9 days ago

    Customer service representative

    Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with...

    onsite, Dexter, MO, United States
    Full TimeJunior (<2 years)
  • Sparkbit 360

    Sparkbit 360

    10 days ago

    Customer service representative (csr)

    At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency,...

    onsite, Cincinnati, OH, United States
    Full TimeJunior (<2 years)
  • Trailer Equipment

    Trailer Equipment

    10 days ago

    Customer service representative

    Join an Industry Leader Trailer X-Press, a division of Trailer Equipment, Inc., is one of the Midwest's premier providers of trailer sales, leasing, and rental solutions. For more than 40 years, we...

    onsite, Byron Center, MI, United States
    Full TimeJunior (<2 years)
  • WIN Waste Innovations

    WIN Waste Innovations

    13 days ago

    Customer service representative

    WIN Waste Innovations is looking for a Customer Care Agent. They will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and...

    onsite, Newington, NH, United States
    Full TimeEntry with Degree
  • Mid Valley Disposal & Transfer

    Mid Valley Disposal & Transfer

    13 days ago

    Customer service representative - deliver service that matters.

    ABOUT THE ROLE At Mid Valley Disposal, our Customer Service Representatives are more than just a point of contact—they’re the face and voice of our company. If you thrive in a fast-paced environment,...

    onsite, Kerman, CA, United States
    Full TimeJunior (<2 years)
  • State of Oklahoma

    State of Oklahoma

    14 days ago

    Customer service representative ii

    Job Posting Title Customer Service Representative II Agency 131 DEPARTMENT OF CORRECTIONS Supervisory Organization DOC NOCC Job Posting End Date Refer to the date listed at the top of this posting,...

    onsite, Vinita, OK, United States
    $29k/yrFull TimeJunior (<2 years)
  • CommunityCare

    CommunityCare

    14 days ago

    Customer service - customer service representative commercial 105-1080

    Job Summary Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer...

    onsite, Tulsa, OK, United States
    Full TimeJunior (<2 years)
  • Airborne Maintenance and Engineering Services

    Airborne Maintenance and Engineering Services

    14 days ago

    Customer service representative

    Provides customer support to internal and external customers by coordinating with operations teams, project managers, and contracted labor vendors to ensure customer expectations are met and service...

    onsite, Wilmington, OH, United States
    Full TimeJunior (<2 years)
  • Central Hudson

    Central Hudson

    14 days ago

    Customer service representative

    Benefits: Competitive Compensation Medical, Dental, and Vision insurance 401(k) Retirement Savings Plan with substantial company match Life and Travel Insurance Tuition Assistance Paid Holidays and...

    onsite, Poughkeepsie, AR, United States
    $65k – $77k/yrFull TimeJunior (<2 years)
  • Peninsula Plastics Company Inc

    Peninsula Plastics Company Inc

    16 days ago

    Customer service representative

    JOIN OUR TEAM AT PENINSULA PLASTICS! Peninsula Plastics is seeking a motivated, organized, and customer-focused Customer Service Representative to join our team! As a leader in the thermoforming...

    onsite, Auburn Hills, MI, United States
    $60k – $80k/yrFull TimeJunior (<2 years)
  • ARK Products

    ARK Products

    17 days ago

    Customer service representative (csr) - partitime temporary

    Customer service representative Part-time | Temporary | On-site in Columbia, SC Schedule: Part-time, hours TBD Duration: Temporary Are you passionate about helping other people? You’ve come to the...

    onsite, Columbia, SC, United States
    Part TimeJunior (<2 years)
  • INTERIOR EXTERIOR BUILDING SUPPLY LP

    INTERIOR EXTERIOR BUILDING SUPPLY LP

    20 days ago

    Customer service representative

    Interior Exterior Building Supply, the number one commercial and residential building material supplier in the Southeast, is searching for a Customer Service Representative for our Lake Charles, LA...

    onsite, Lake Charles, LA, United States
    Full TimeJunior (<2 years)
  • South Jersey Gas

    South Jersey Gas

    21 days ago

    Customer service representative

    About Us Elizabethtown Gas is a natural gas utility company that delivers safe, reliable, and affordable natural gas to over 300,000 residential, commercial, and industrial customers in Union,...

    onsite, Union, NJ, United States
    $42k/yrFull TimeEntry with Degree
  • Aaron's Sales & Leasing

    Aaron's Sales & Leasing

    25 days ago

    Customer service representative

    Description Basic Function Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct...

    onsite, Jacksonville, AR, United States
    Full TimeJunior (<2 years)
  • Dean Technology, Inc.

    Dean Technology, Inc.

    a month ago

    Customer service representative (csr)

    Come Join the Dean Technology Team! DTI offers competitive salaries, excellent health, dental, life insurance and work/life balance in a challenging and rewarding environment. We are experiencing a...

    onsite, Addison, TX, United States
    Full TimeMiddle (2-4 years)

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