Job Details

Job Location: Contour Aviation Headquarters - Smyrna, TN

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Shift: Any

Job Category: Customer Service

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

• Insurance: Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan: Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation.
• Paid Sick Leave: Accrual of up to 56 hours of paid sick leave per year.
• Vested Vacation Hours: Eligible to receive vacation hours on January 1st following your hire date.
• Non-Revenue/Space Available (NRSA) Travel Privileges: NRSA (non-revenue/space available) travel privileges on Contour upon hire.
• Leaves of Absence: Eligible for various types of leave, including Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave.

Compensation Details

Contour offers a competitive salary based on your prior work experience.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com.

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Key Responsibilities

• Coordinate and manage system-wide flight disruptions within the Company’s operational systems.
• Serve as a key liaison between the Systems Operations Center (SOC), Reservations, airport stations, and leadership teams.
• Anticipate passenger needs during delays, cancellations, and irregular operations (IROPs).
• Monitor passenger connections, flight delays, and operational impacts.
• Support Reservations and Customer Care teams during peak call volumes.
• Assist with VIP, group travel, and special handling situations.
• Create, maintain, and manage customer service training materials.
• Research, track, and report on irregular operations trends.
• Monitor and report customer service performance metrics (KPIs).
• Maintain compliance with all company policies and procedures.
• Perform additional duties as assigned by leadership.

Qualifications

• Be at least 18 years of age.
• Ability to accept assignment at the Contour Corporate Headquarters in Smyrna, TN.
• Ability to travel up to 25% of the time.
• Experience with HRIS, LMS, or other training/knowledge-management systems preferred.
• Must have a high school diploma or GED equivalent.
• Experience working for a Part 135 Charter Operations preferred.
• Must be willing to carry a mobile phone or other similar communications.
• Must have experience and be highly proficient in Microsoft Office 365.
• Able to pass a required 10-year work history review.
• Must understand, read, and write English.
• Possess polished and professional interpersonal skills.
• Able to coordinate multiple priorities and meet deadlines.
• Maintain strong attention to detail.
• Excellent communication skills both written and verbal.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position.