Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.

• Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration.
• Foster and maintain close working relationship with Sales Field Partners.
• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes.
• Collaborate and assist with specific teams to ensure efficient quote and order processing.
• Resolves problems by applying established policies, procedures, and tactics.
• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking.
• Provide 1-800 phone support to customers.
• Available for Month-End support to action all outstanding customer requests.

Qualifications

Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience.

• Requires excellent verbal and written communication skills.
• Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred.
• Demonstrates a “continuous improvement” mindset.
• Thrives in a fast-paced environment.
• Proven ability to balance a multitude of high priority assignments.
• Regular onsite attendance required as an essential function of this position.

Pay Range:

USD $42,940.00 - USD $71,570.00 Year

Visa Sponsorship is not available for this position.

Note: For other locations, pay ranges will vary by region. This role is eligible for Keysight Results Bonus Program.

US Employees may be eligible for the following benefits:

• Medical, dental and vision.
• Health Savings Account.
• Health Care and Dependent Care Flexible Spending Accounts.
• Life, Accident, Disability insurance.
• Business Travel Accident and Business Travel Health.
• 401(k) Plan.
• Flexible Time Off, Paid Holidays.
• Paid Family Leave.
• Discounts, Perks.
• Tuition Reimbursement.
• Adoption Assistance.
• ESPP (Employee Stock Purchase Plan).

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***