Custodial services supervisor

Under the general direction of the Facilities Management Manager this position is responsible for the planning, coordination, and direction of custodial staff including but not limited to management of cleaning of buildings and facilities, recommend preventative maintenance, submit and monitor work order requests, and provide customer service to ensure that campus facilities are safe, efficient, and sustains the physical environment of the university.

Position Specific Accountabilities

1. Responsible for direct supervision of custodial staff including recruitment, hire, development, performance review, disciplinary action and releases. Schedules and supervises all staff (including vacations, holiday and assignment of overtime). Guide, inform, and develop team members by conducting daily and recurring meetings. Facilitate communication among team and customers; keep the Manager informed of all matters.
2. Approve payroll for assigned staff; coordinate human resource and administration issues as requested by the Facilities Management Manager. Interface with other university departments as required.
3. Lead, enforce, and participate in work place safety, including but not limited to safe working conditions, proper use of tools and equipment, and the proper use of personal protective equipment (PPE). Follow and support all regulatory, university, and departmental safety guidelines.
4. Inspect, report, plan, assign, direct, evaluate, and supervise all preventative and reactionary facilities maintenance – custodial. Utilize the departments’ Computerized Maintenance Management System (“CMMS”) to create, distribute, and track work orders for completion, quality, and customer satisfaction.
5. Coordinate staffing and support required for special events such as athletics, summer conferences, academia, miscellaneous functions, etc.
6. Assist Manager to evaluate and recommend capital projects and asset renewal. Request and review proposals from contractors and vendors providing goods and services to the university. Work closely with project manager to administer contracts.
7. Assist the Manager in developing policies, processes, workflow, and procedures for Facilities Management.
8. Maintain adequate PPE, supplies inventory, and equipment within approved budgetary guidelines, in order to adequately perform duties.
9. Represent LMU and its community and at professional associations, serve on committees as required.
10. Perform other duties as assigned or requested.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

• Typically a Bachelor’s Degree or equivalent in formal training and/or work experience in a university or hospitality setting is highly desirable. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
• A minimum of five years previous supervisory experience.
• Demonstrated knowledge in the area of basic leadership and managerial skills to direct a skilled labor work team. This includes providing guidance and direction to direct reports, including setting performance standards and monitoring performance.
• Ability to establish and maintain effective working relationships with management, team members, vendors and customers.
• Must be proficient with the computer and able to effectively navigate using Outlook, Word, and Excel and working knowledge of computerized work order system and/or record keeping systems highly desirable.
• Exemplary communication skills (both written and oral) -- understand and follow oral and written directions and effectively express ideas, suggestions, and recommendations both orally and in writing.
• Proven ability to manage multiple conflicting priorities at one time and exceptional organizational skills in facilities that are fully occupied 24 hours a day.
• Must be able to respond to campus issues at any time. Shift may include weekends and evenings.
• Requires valid California driver's license. Must maintain a “satisfactory” driving record as evidenced by DMV.

Preferences:

• Experience in building maintenance, construction, complex building systems, project oversight. General understanding of all building trades, building code, fire codes, Environmental Protection Agency, and OSHA health & Safety regulations; ability to read and interpret building & equipment plans, diagrams, architectural blueprints and specifications.
• Previous experience working in custodial, commercial or hospitality services.
• Facilities Management certification preferred. Bilingual ability (English/Spanish) preferred.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, see near and far. Frequently required to stand and walk. Occasionally required to lift, carry and push up to 50 lbs., stoop, kneel, reach high and low, use depth perception.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is normal.

MENTAL DEMANDS:

Mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent calculating, interrupted work, variety of interrelated tasks, sustained concentration, use of reasoning, judgment, resourcefulness, analytical ability, and ingenuity.