Job Details

Job Location: Contour DFW - DFW Airport, TX

Position Type: Full Time

Education Level: High School

Salary Range: $17.25 Hourly

Travel Percentage: Negligible

Job Shift: Any

Job Category: Customer Service

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

• Insurance: Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan: Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation.
• Paid Sick Leave: Accrual of up to 56 hours of paid sick leave per year.
• Vested Vacation Hours: Eligible to receive vacation hours on January 1st following your hire date.
• Non-Revenue/Space Available (NRSA) Travel Privileges: NRSA travel privileges on Contour upon hire.
• Leaves of Absence: Eligible for various types of leave, including Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave.

Compensation Details

The starting hourly rate for this position is $17.25. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $22.25. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com.

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The Cross-Utilized Airport Agent plays a key role in delivering Contour’s commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations.

Key Responsibilities

• Greet and assist all customers in a prompt, friendly, and courteous manner.
• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed.
• Provide accurate and timely gate information.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures.
• Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors.
• Always maintain the safety and security of the ramp area.
• Monitor passenger safety during boarding and deplaning.
• Marshal aircraft on the ramp.
• Observe safe ground-handling procedures.
• Perform duties of a Ground Security Coordinator (GSC).
• Handle customer baggage and Company materials with care.
• Service aircraft as needed.
• Assist in ramp set-up and ensure proper storage of equipment and baggage.
• Perform additional duties as assigned by station leadership or Company management.

Working Environment / Physical Requirements

Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.

Qualifications

• Must be at least 18 years of age.
• A minimum of nine (9) months of prior airline or aviation industry experience is preferred.
• Must be legally authorized to work in the United States.
• Possess a valid driver’s license with a good driving record.
• Ability to read, write, speak, and understand English fluently.
• High school diploma or GED certification preferred.
• Basic proficiency with Microsoft Office Suite products.
• Ability to type a minimum of 30 words per minute.
• Possess polished and professional interpersonal skills.
• Strong leadership, organizational, and time management skills.
• Ability to effectively interact with a variety of personalities.
• Self-motivated with the ability to motivate others.
• Excellent written and verbal communication skills.

Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.