Overview

Compensation We Offer

The initial compensation for this position ranges from $117,155 - $144,086 annually, depending on experience, location and internal equity considerations.

Possible Additional Compensation (may vary based on position eligibility): Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

Benefits Eligibility starts on day ONE. We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.

401K Employer Match up to 4%

Competitive Time Off Plans. Must meet eligibility requirements based on employment status.

Pay Range

$117,155 - $144,086 Annual

Job Summary

Oversees a program that provides 24/7 crisis response and stabilization services to individuals experiencing a mental health crisis. With general direction, manages multiple clinical programs overseeing the clinical staff and operations in the region. Ensures that individuals and families receive the most effective, efficient, and culturally appropriate services. Collaborates with the Executive Director regarding agency-wide initiatives, annual priorities, and continuous quality improvement efforts. Oversees program design and budgeting to ensure compliance with fiscal and contract obligations of programs. Interfaces with external community partners, agencies, and county departments. Ensures that the daily operations run smoothly, operating within compliance and safety policies, standards, and regulations. May require special certifications in some counties and programs.

Responsibilities

• Oversees the management of programs, assesses strengths, and needs for improvement as it related to serving individuals that are a danger to themselves or others.
• Develops and manages program budget. Assesses opportunities for program growth and potential funding resources.
• Inspires and supports culture of Continuous Quality Improvement (CQI) and facilitates Continuous Quality Improvement (CQI) forums and teams as needed.
• Trains and coordinates training for systems change, supporting learning partner, and training direct service staff in safe and effective crisis response protocols and risk assessments.
• Facilitates the integration of best practices at all levels with agency programs and support teams.
• Evaluates, assesses, and manages risk in the context of interfacing with individuals who are in an active acute mental health crisis.
• Develops and negotiates program proposals.
• Represents agency to internal and external stakeholders.
• Builds and nurtures relationships with community partners and payors.
• Researches, reviews, implements, and monitors Evidence Based Practices (EBPs), best practice principles, structures, and clinical policy as it related to responding to individuals experiencing a mental health crisis.
• Participates in the development of outcome measures and analyzes outcomes for improvement opportunities.
• Facilitates community and agency-based trainings.
• Participates in on call/after-hours manager rotations, which may include in person response.
• Negotiates and monitors performance to program and outside agency contracts.
• Manages and assures continuous development of Clinical Program Manager (CPMs) and direct reports skills and competencies.
• Participates in Leadership Academy and curriculum development.
• Applies legal and ethical standards in completion of work.
• Participates on Crisis Continuum On Call Leadership rotation after hours and weekends.
• Facilitates crisis response training to schools, law enforcement agencies and other community stakeholders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Master's Degree (MA/MS) in Psychology, Social Work, Marriage and Family Counseling or related field and a combination of more than six years of experience, including:

• Three (3) years direct clinical experience, working in adult or child mental health, and an additional two (2) years of clinical supervisory experience required, or equivalent combination of education and experience (two years of relevant experience equals one year of education).

Job Competencies

• Business Acumen
• Clinical Leadership
• Operational Acumen
• Organizational Agility
• Project Management

Physical Requirements

Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to: Move quickly/run. If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually. If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required. May have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.