Credit and collections specialist i (68587)

Job Details

Job Location: Tire Distributor Xperts HQ - Gardena, CA 90248

Salary Range: $23.00 - $24.00 Hourly

JOB TITLE:

Credit and Collections Specialist I

TEAM MEMBER PERKS

Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:

• Sick Time - 5 days
• Vacation Time - Earn up to 2-weeks on your first year of employment
• Paid and Floating Holidays
• Premium FREE Medical and Dental coverage options
• Vision Insurance
• 401(k) with company matching
• Life Insurance
• Discounts on Tires and Wheels
• Opportunity for advancement

WE WANT TO HEAR FROM YOU IF YOU

• Pride yourself in providing excellent customer service
• Have proven time management mastery
• Have the ability to work independently and in a team
• Pride yourself on solving problems efficiently

ESSENTIAL RESPONSIBILITES:

• Review weekly aging, identify the following:
• COD accounts in need of payment and/or reconciliation
• Terms accounts requiring payment and/or reconciliation
• Accounts rolling into 30 + past due
• Slow-paying account and changes in payment trends/red flags
• Payment plans or special arrangements to ensure time payment, and flag defaults
• Complete account reconciliation in timely manner
• Discuss and review concern accounts with Specialist II and/or Manager
• Assist with monitoring Soft Hold Orders and ensure timely resolution
• Ability to analyze and make sound judgements in the best interest of the company, while maintaining the relationship with the customer
• Communicate delays and non-release with Whse/Sales Rep within reasonable timeframe
• Address cause of hold and action plan for resolution; to avoid recurrences
• Clearly document all internal and external communication in NetSuite, weekly summary, and detailed aging report
• Verbal and written communication with customers and sales reps regarding overdue balances and account status is clear and professional
• Collection calls are made with intent to keep and improve customer relations
• Provide excellent customer service to internal team members and external customers, always
• Respond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally
• Generate Statements
• Processes request for invoice copies, statements, refund, signed proof of delivery, timely
• Assist with variety of other task and special projects as assigned

REQUIRED QUALIFICATIONS AND SKILLS:

• 1 - 2 years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position
• Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist
• Experience in corporate collections and interaction with a large customer base
• Experience in a high-volume call center
• Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution
• Knowledge in NetSuite a plus