About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

Luxury Concession Shop Managers are on the forefront of both the colleague and customer experience. Through an inspirational leadership style, strong interpersonal skills and solid business acumen, the Concession Shop Manager guides the selling journey and inspires their team to bring the Bloomingdale’s mission to life. A successful Bloomingdale’s Concession Shop Manager possesses an inherent passion for people whether it is recruiting, onboarding and developing you’re your team or ensuring the customer receives an outstanding experience regardless of why they are in our stores. A Luxury Concession Shop Manager oversees a multi-million-dollar single vendor component of the overall store business. In today’s retail environment, our leaders are flexible and agile supporting sales results, merchandising and visual standards and ensuring shop’s operational functions are completed efficiently.

Essential Functions:

• Observe, coach and role model customer-centric selling behaviors at all times
• Require and champion use of selling technology to support a seamless customer experience
• Lead and educate the team on relationship selling, building a client book and driving outreach to maximize business
• Actively support total concession shop and store priorities and establish self as an available and engaged leader
• Develop collaborative business partnerships with Concession Vendor Partners
• Lead team on the operational functions of the concession shop including merchandising, floor plans, logistics, visual directives, shipments, transfers, inventory accuracy and stockroom maintenance.

Qualifications:

• Associate's Degree and 3-5 years direct experience required
• 3-5 years related experience
• Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
• Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Ability to think creatively, strategically and technically
• Ability to work a flexible schedule based on the Concession Shop and Company needs

Essential Physical Requirements:

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.