Job Posting Description

Requisition No: 883049

Agency: Department of Transportation

Working Title: COMPUTER SUPPORT TECHNICIAN I - 55007542

Pay Plan: Career Service

Position Number: 55007542

Salary: $38,108.36 - $49,316.70

Posting Closing Date: 09/10/2026

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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

102 / Office of Information Technology

OPEN COMPETITIVE

CAREER SERVICE

FULL TIME

CONTACT PERSON: Casey Hentzen

CONTACT PHONE NUMBER: 863-519-2772

CONTACT EMAIL ADDRESS: Casey.Hentzen@dot.state.fl.us

ANTICIPATED BI-WEEKLY HIRING SALARY: $1,724.36/biweekly ($44,833.36/annual)

Join FDOT

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Computer Support Technician I / Transportation Support / Office of Information Technology

This position will ensure the reliability and functionality of IT equipment and services that support agency operations, contributing directly to efficient communication and productivity within the Department.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based trainings and instructor led courses.

Where You Will Work:

FDOT District 1, 801 N. Broadway, Bartow, FL 33830

Your Specific Responsibilities:

• Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s).
• Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
• Provides high level of customer service by providing status and information to the customer.
• Performs basic troubleshooting to determine cause of problem.
• Installs, configures and provides user support for personal computers (PC) and peripheral equipment to include software installation and upgrades, patches and technical support within specified time frame.
• Works with staff on issues outside their areas of responsibility as needed.
• Replaces or reconfigures existing computers or other equipment as needed.
• Provides Audio Visual (AV) and Video Conference (VC) support as assigned.
• Coordinates service calls and repairs for warranty and non-warranty items.
• Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
• Participates on statewide teams, both internal and external to the Office of Information Technology (OIT).
• Monitors and assigns service desk tickets to the appropriate technician or group for proper resolution and to ensure all Service Level Agreements are met in a timely manner.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Microsoft products, including operating systems, Office Suite, and Outlook in a network environment.
• Computer software, hardware, and firmware relative to personal computer and LAN/WAN environments.

Skills in:

• Installing and providing technical support for software applications, operating systems, and personal computer hardware.
• Performing advanced troubleshooting on various manufacturers of computers.

Ability to:

• Lift 50 pounds and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather.
• Communicate effectively both verbally and in writing.
• Read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards.
• Mentor, train, and support other technicians.

Minimum Qualifications:

High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience. OR Associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

Benefits:

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)

For additional benefit information available to State of Florida employees, visit: https://www.mybenefits.myflorida.com/

Special Requirements:

You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.