Computer & info systems manager i - ses - 64064734

Requisition No: 885049

Agency: Department of Health

Working Title: COMPUTER & INFO SYSTEMS MANAGER I - SES - 64064734

Pay Plan: SES

Position Number: 64064734

Salary: 71,955.74

Posting Closing Date: 10/09/2026

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Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside the department.

Your Specific Responsibilities:

This is a Computer & Info Systems Manager I - SES position in the Information Technology. This position must independently perform the assignments under limited supervision, and must exercise working knowledge of Radiology Systems, Health Information, Electronic Health Report (E.H.R.), Health Management System (HMS), Q-Flow and Laboratory systems in a health care setting. This position must be detail-oriented, highly adaptable to change, capable of performing a diverse range of tasks, follow-through, complete research projects and work independently to achieve results. Responsible to develop procedure manuals for system use. Analyze problems, resolve issues, create internal controls for quality assurance and recommend action for improvement in work processes. Work is performed under the supervision of the Data Center Director - SES.

This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures. Confidential Sets: Social Security Data, Personnel Health Records, Computer Data, Clinical Information and Billing. This position may view information and will have access to Health Management System (HMS).

Responsible for managing and coordinating daily IT operations within the Help Desk and Desktop Support unit. This position ensures that all end-user computing environments remain secure, functional, and efficient across multiple facilities. The incumbent provides leadership to technical support staff, oversees service delivery performance, and collaborates closely with the Data Center Director to ensure continuity of operations, disaster recovery preparedness, and compliance with departmental technology standards.

Disaster Recovery & Continuity

Serve as IT Disaster Recovery Coordinator - Backup to Data Center Director. Collaborate with the Data Center Director to maintain, update, and test the IT Disaster Recovery Plan (DRP). Participate in the development and review of IT Continuity of Operations Plan {IT COOP) documentation. Lead and/or participate in IT COOP exercises, after-action reviews, and lessons-learned documentation. Ensure that recovery procedures and critical systems are documented, validated, and accessible for emergency operations.

Server and Infrastructure Support

Administration and maintenance of FDOH CHO server and network infrastructure, in collaboration with the Data Center Director. Implement updates, monitor system performance, apply security patches, and perform system backups as required. Ensure safeguards are in place to protect computer files against accidental or unauthorized modification, destruction, or disclosure. Research and utilize tools including but not limited to: Group Policy Object (GPO), Microsoft SCCM, antivirus platforms, Citrix, virtual environments (local/cloud/hybrid), SAN appliances, and backup systems.

Work closely with FDOH CHD resources and other IT programs to recommend, implement, and maintain solutions throughout the agency. Monitor and service computers not communicating with Active Directory (AD), identify missing updates or security patches, and deploy third-party software as approved. Track and report system update status, compliance, and corrective actions.

Supervise Tier 1-2 IT support staff, ensuring timely resolution of help desk tickets and high-quality end-user assistance. Oversee installation, configuration, and maintenance of desktop systems, peripherals, and software. Maintain quality standards and service response metrics consistent with departmental expectations. Provide Tier-2 escalation support for complex incidents impacting business continuity.

Identify areas of non-compliance with FDOH CHD IT policies and implement corrective measures. Ensure adherence to backup retention requirements, minimum software revision levels, and IT security standards. Support endpoint protection, system patching, and compliance reporting activities.

Support IT budget tracking related to help desk tools, devices, and support contracts. Review service trends and recommend automation or process improvements to increase operational efficiency. Contribute to IT documentation, policy development, and performance reporting. Serve as acting IT Manager in the absence of the Data Center Director when delegated.

Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge in all Microsoft Office applications.
• Knowledge working with Radiology Systems, Health Information, Electronic Health Records (E H R) and Laboratory systems in a health care setting.
• Ability to Communicate technical information effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to develop training reference manuals for clinical staff for electronic programs being used.
• Ability to conduct systems analysis to establish/enhance clinical workflow.
• Ability to Identify and define user task needs, and process information logically.
• Ability to conduct short and long range project planning.
• Ability to analyze problems, resolve issues both orally and in writing.
• Ability to work independently to achieve results.
• Ability and skill to troubleshoot system issues and work with staff and outside vendors to resolve issues.
• Ability to formulate policies and procedures.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational analysis activities.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to solve problems and make decisions.

Qualifications:

This is a full-time, in-office position.

Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Valid Driver’s License.

Working hours: (A) Daily from 8:00AM to 5:00PM (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values: Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. Accountability: We perform with integrity & respect. Responsiveness: We achieve our mission by serving our customers & engaging our partners. Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

800 Clematis Street, West Palm Beach, FL 33401

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.