Community veterinary services coordinator

Uphold the mission of Humane Animal Rescue throughout all responsibilities of the position.

Understand and support the Open-Door Philosophy of Humane Animal Rescue.

Maintain positive relationships with co-workers, managers, directors, clients, partners, and stakeholders; work closely with organizational partners such as the Center for Inclusion Health and ROOTS.

Staff both offsite and onsite free and low-cost veterinary clinics; drive the HARP MOVES mobile clinic to and from events.

Stay informed about other medical assistance programs through HARP and through other local organizations; educate clients on a wide array of pet ownership responsibilities; ensure that other departments have appropriate resources to offer clients.

Communicate with clients over the telephone and MOVES email, answer general questions in a timely fashion, schedule appointments, make reminder calls as needed, and check out clients after appointments.

Handle clients’ medical questions with confidence and direct to veterinarians when appropriate; communicate common medical issues, necessary follow-up, and homecare instructions to clients.

Work with multiple departments to improve the client experience, safety, and volunteer support of low-cost and free clinics.

Understand common vaccinations and vaccination protocols; be able to explain them to clients.

Understand usage, dosage, and common side effects for commonly used prescription drugs.

Properly log the usage of, and correctly handle, controlled substances.

Maintain full inventory of the HARP MOVES mobile clinic, informing appropriate staff when supplies need to be ordered; keep the vehicle clean and organized.

Enter medical records into software after events and keep physical records organized.

Collect data and track program statistics and spending.

Read and understand medical records from other facilities and use that information to determine next steps in proper care of the animal.

Requirements

• High school diploma or equivalent
• Two (2) year Veterinary Technician degree or equivalent/relevant experience strongly preferred
• Existing Fear Free certification a plus (training will be provided if needed)
• Excellent communication skills; ability to have difficult conversations with pet owners and maintain empathy and compassion.
• Ability, experience, and willingness to respectfully work with diverse populations, including the ability to engage with and build trust among people living in under-resourced communities.
• Ability to work collaboratively across departments and organizations and maintain positive, cooperative relationships with co-workers and partners.
• Ability to learn multiple record keeping software programs.
• Ability to work weekends as needed and occasional evenings and holidays as scheduled.
• Work requires lifting and carrying animals, pet supplies, and event materials (will be assisted by other staff members in lifting loads over 40 lbs.); walking or standing for extended periods of time; frequently working in a bent position.
• A valid driver’s license and comfort with driving large vehicles with training