Job Summary

The Community Resource Center (CRC) Community Health Coordinator (CHC) II is responsible for promoting members’ optimal well-being through active engagement and assisting in the navigation of their access to health services at one or more assigned CRCs. The CHC works alongside the Social Worker II and supports the CRC team, Health Promoters and Community Health Team through an integrated approach. The CHC assists in closing care gaps by providing high quality care to members by advancing health and wellness by delivering proactive, compassion, and equitable whole person care for every member, and CRC visitor. Promotes member navigation, engagement and community outreach utilizing health screening assessment tools and orientations presentations.

This position focuses on L.A. Care's members and includes daily interactions with non-member visitors to the CRCs. The CHC may provide general health education/ information and support the center by identifying the visitors' or members' barriers to care and their preferences, mentoring and connecting them to resources and act as an advocate for the individual. This position collaborates with the CRC staff, Health Promoters, and CALAIM Providers. The CHC also participates in offsite meetings to provide member advocacy, training and education services that address member gaps.

Duties

• Assigns members based on leads and on a walk-in basis. Interviews individuals, their families, and/or caregivers to complete Community Health Needs Assessment. Utilizes assessment to develop member-centric goals and intervention.
• Orients and explains to members and visitors on how to use health and social service systems which includes how the system operates. Responsible for the new health plan member orientation and the new CRC new visitor orientation.
• Assists in building health literacy and cross-cultural communication.
• Assists in conducting health promotion and chronic disease prevention education in a manner that supports evidence-based curricula offered at CRCs and matches linguistic and cultural needs of members.
• Provides the members/ visitors with general health information to facilitate understanding on disease prevention and how to manage health conditions that include chronic disease.
• Provides support and coaching to members/visitors to obtain care and other health and social services.
• Makes referrals to onsite or community resources, and CALAIM Programs and provides follow-up.
• When necessary, contacts are transferred to CRC or Customer Service Center team staff onsite for more advanced support.
• Coordinates member transportation to services and helps address barriers to services.
• Informs people and systems about community assets and challenges.
• Includes providing support to members with completion and submission of forms required to identify a designated legal representative for health care decisions.
• Advocates to close gaps in communication between members and providers.
• Advocates the needs and perspectives of members/ visitors and communities by assisting them to connect to resources and advocates for basic needs (e.g. food and housing).
• Participates in outreach/meetings in the community, including but not limited to community health fairs, Community Resource Center events, Regional Communities Advisory Committees (RCAC) meetings, CALAIM Providers within their Provider Pod Meetings and other meetings/events as needed.
• Engages in case-finding/recruitment of individuals, families, and community groups to services and systems.
• Follows up on health and social service encounters with individuals, families, and community groups.
• Uploads Community Health Needs Assessment in system of record within the assigned timelines.
• Updates Salesforce with member status and interventions.
• Participates in special projects and initiatives within Social Services, Community Health Department and within the Community Resource Center.
• Provides general support to the Community Resource Center management and staff to meet the needs of the business.
• Attends regular staff meetings, on-site monthly trainings and other meetings as requested.
• Performs other duties as assigned.

Education Required

High School Diploma/or High School Equivalency Certificate

Experience Required

At least 1 year of experience as a community health worker, health navigator, peer support worker, outreach worker, or promotora or working in a health care, social work or community-based setting.

Skills Required

• Knowledge of community resources in area of residence.
• Comfortable working with diverse populations.
• Exceptional ability to connect and engage with people.
• Ability to work flexible work hours.
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational, and time management skills.
• Basic computer skills.

Preferred

Motivational interviewing is desirable. Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

None specified.

Licenses/Certifications Preferred

Mental Health First Aide Certification, Community Health Worker (CHW) Certification.

Required Training

Completion of all required trainings (internal) within 12 months of hire.

Preferred Training

Training in health education for chronic diseases. Successful completion of a Community Health Worker certification program from a college or other educational institution.

Physical Requirements

Light

Additional Information

Travel to offsite locations for work required. May need to work weekends and hours outside normal business hours to deliver services during special events.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)