Community manager

Job Summary

The Community Manager position is responsible for overseeing and managing the daily operation, preservation, and protection of the value of their assigned property. This position will also act as a liaison between the company and the community of residents, by addressing resident issues and build a relation with their assigned property’s community.

Essential Functions

• Collect rent payments and prepare payments for deposits
• Processes and issues lease documentation for new residents.
• Provides park rules, and other community literature to new residents.
• Issues notices including, but not limited to Late Notices, Balance Notices or other legally required notices.
• Prepare court documents, agent for court, file eviction papers and oversee eviction proceedings for delinquent accounts.
• Enforce park rules, issue violations, and ensure violations are remedied in a timely manner.
• Complete and upload all prospect cards and information into Rent Manager
• Follow up with prospective clients via phone and email.
• Process tenant applications and enter prospect information into tracking system.
• Run background checks on new residents.
• Show prospective residents’ homes available for sale.
• Address resident issues, record resident comments and seek to settle all non-monetary issues.
• Keep Regional Manager apprised of appropriate resident relations information.
• Provide feedback and recommend improvements to assigned community.
• Act as the onsite contact for most 3rd party contractors, and applicants
• Oversee maintenance function and ensure the park is adequately maintained by ensuring all park infrastructure, common area, and homes are well maintained.
• Performs other related duties as assigned.

Required Knowledge, Skills, Abilities

• Proficiency in Microsoft Office Suite
• Ability to learn and be proficient with operations system.
• Proficiency in using Rent Manager
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Familiarity of Fair Housing laws in assigned state and county
• Excellent customer service and interpersonal skills

Required Education, Certifications/ Licenses, Related Experience

• High School Diploma or GED
• Six months to one-year related experience and/or training preferred

Physical Job Requirements

• Mobility to constantly alternate between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. 25% or more of the time will be spent walking around assigned properties daily.