Community Manager

Primary Function:

The Community Manager carries primary responsibility for the overall management of the site, including planning, marketing, leasing, fiscal management, maintenance supervision and administration, and supervision of all site personnel. The Community Manager follows all policies and procedures established by the Area/Regional Manager and Lockwood Management.

Typical Duties:

• Maintain the community in an attractive manner at all times.
• Lease apartments; this includes taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying income and credit information, following up with all prospects, and ensuring that leases are renewed on a timely basis. The application and all information, including the deposit, must be approved by the Community Manager.
• Timely collection of rents and all monies on site, daily deposits and record keeping.
• Proper screening and scoring of rental applicants, control of delinquency and prompt processing of bad debt files to collections.
• Assist in the hiring, development, discipline and employment termination of all site personnel. Supervise and motivate all staff personnel to achieve the operational goals of management and ownership. Set goals and evaluate performance.
• Administration of the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
• Responsible for controlling expenses and when necessary, explaining variances.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to the Compliance Manager for approval. Take ongoing compliance training as required.
• Track scheduled unit inspections via unit inspection log and make sure preventative maintenance is done twice per year.
• Sign-off on vacant units as market-ready, once redecorated and inspected by the Community Manager. Provide correction lists as needed to set standard.
• Process evictions.
• Supervise the maintenance function, including scheduling and expenditures.
• Inspect (walk) the property daily, and schedule capital improvements and repairs. This includes collecting three bids based on common specs and forwarding to the Area or Regional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations, and forward to the Area/Regional Manager for approval.
• Conduct market surveys or if delegated, review and approve information provided by the Leasing Consultant. Maintain a constant awareness of neighborhood market conditions. Perform community outreach and shop competitors at least twice per year.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any worker’s compensation work-related injuries to Human Resources.
• Timely reporting of any property loss or liability-related issues for both staff members and residents.
• Read and be familiar with policies and procedures. Train all staff as needed. Respond to e-mail promptly. Learn and maintain tenant data system.
• Effectively communicate with residents, employees and vendors.
• Maintain clear lines of communication.
• Any other duties as assigned.

Skills and knowledge necessary for satisfactory performance include but are not limited to:

• High School Diploma or GED required, College Degree preferred.
• Valid Driver’s License
• 3-5 years’ experience in property management or other related field.
• Excellent communication skills both orally and written. Must be able to clearly speak and understand English.
• Excellent customer service skills. Demonstrated ability to lead and develop a team of employees.