JOB PERFORMANCE STANDARD – Community Manager

SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS:

The following attributes are desirable for job success: experience in managing multifamily properties, industry designations (ARM, CAM, etc.), knowledge and understanding of current Fair Housing laws, the ability to supervise staff, financially savvy and ability to manage to a budget, ability to communicate effectively in both written and verbal form, safety conscious, preference for detail work, ability to work well under pressure, multi-task, self-motivation and self-direction, ability to work with/without direct supervision and the ability to motivate and develop a team and be a team leader. Must have the ability to partner well with direct supervisor and management company support staff (HR/Accounting/IT).

SUMMARY OF FUNCTIONS:

This is a supervisory position with authority, responsibility, and accountability to plan, implement and monitor operations, profitability, quality service, marketing and resident relations of the property, while maintaining the owner’s investment. Utilize management skills to train, motivate & empower our associates to reach their goals and those of our property.

ESSENTIAL FUNCTIONS:

Include but are not limited to the following job specifications:

1. Schedule, supervise and direct the daily activities of all on-site staff.
2. Responsibility of fiscal budgetary compliance to approved operation budgets.
3. Compliance with management company personnel and operations policy and procedures and compliance to company standards.
4. Provide effective marketing and communications, advise management of pertinent issues as related to the community, market, or other respective issues.
5. Plan, promote and implement effective Resident Retention program.

ORGANIZATIONAL RELATIONSHIPS:

Reports directly to the Regional Manager. Trains and supervises on-site personnel. Works with other site managers, other company employees, corporate office support, outside vendors and service providers.

OTHER REQUIREMENTS:

Hours of Work: Basic schedule includes, but is not limited to, coverage of office during posted office hours. Manager is required to work at least one Saturday per month. Must be on call “24 hours” for resident emergencies or other property related urgent matters.

Travel: Overnight travel may be required for meetings and other training or company events.

Transportation: Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits. Must have proof of liability insurance for same. Valid Driver’s License.

AMOUNT OF OVERTIME:

This position is exempt from overtime and may entail working hours as needed to perform the position requirements satisfactorily. This is not a 40 hour a week job.

SUPERVISORY RESPONSIBILITIES:

Yes

FLSA STATUS:

Exempt

PHYSICAL DEMANDS:

Extensive mobility and good physical condition is necessary for this position. Must be able to perform the physical functions, which may include, but are not limited to: the ability to walk the property, including 4 flights of stairs, complete physical inspections, deliver resident communications, and show apartments. Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving office furniture and lifting of supplies.

COMMUNICATION:

Must be able to communicate effectively with residents, staff, supervisors, vendors, etc.

LANGUAGE SKILLS:

Ability to read, write and verbally communicate in English.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. Occasional exposure to bedbugs or pests that is common in the multifamily industry. The noise level in the work environment is usually moderate. May need to work outdoors in the climate of the region the property is located.

EDUCATION AND EXPERIENCE:

High School diploma or GED required. Two years of college, or related business experience a plus. Presently or previously employed with a property management company as a Community Manager receiving satisfactory performance evaluations. 1 year or more experience as a Community Manager.

REASONING ABILITY:

Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.

MATHEMATICAL SKILLS:

The ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

COMPUTER SKILLS:

Microsoft Word, Microsoft Outlook, Microsoft Excel, OneSite knowledge preferred.

PRE-EMPLOYMENT TESTING:

Successfully complete pre-employment psychological and basic skills exam, including interest patterns. Pass drug test and background check requirements.

RESIDENCY:

Must meet the qualifications for residency in the community for which they have applied.

PERSONAL APPEARANCE:

Dress, grooming and personal cleanliness standards contributes to the business image of Chandler Residential. A great philosophy to adhere to is to “Dress for the position you want, not the position you have. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines.