Community director

Are you an experienced community association leader who thrives on building trusted relationships, solving complex problems, and delivering exceptional service?

Blue Mountain Community Management, an Associa company, is seeking a Community Director to serve as our local leader and client advocate in the Seattle market. This highly visible role is ideal for someone who understands Washington community association requirements, enjoys working directly with boards and vendors, and knows how to strengthen client relationships through proactive, high-touch support.

You will serve as the primary local presence for our Seattle-area clients while partnering closely with our Oregon-based community management team. Your focus will be on board relationships, client retention and satisfaction, vendor oversight, statutory guidance, and identifying opportunities to deliver additional value. You may also directly manage a select portfolio of high-touch communities.

WHAT YOU’LL DO

SERVE AS A LOCAL LEADER AND TRUSTED ADVISOR

• Build strong, trusted relationships with Seattle-area boards, homeowners, vendors, and business partners
• Maintain a visible presence in the Seattle market and provide on-site leadership when needed
• Serve as a strategic advisor to boards, helping them navigate operational challenges and make informed decisions
• Proactively monitor client satisfaction, address concerns, and identify opportunities to strengthen long-term relationships
• Represent Blue Mountain professionally within the local community association market

SUPPORT AND RETAIN KEY CLIENTS

• Oversee the service experience, retention, and overall satisfaction of Seattle-area clients
• Provide high-touch support to key accounts and potentially manage a select portfolio of complex or high-value communities
• Coordinate with the Oregon-based community management team to ensure routine operational needs are handled efficiently
• Step in when local expertise, board engagement, vendor coordination, or an on-site presence is required
• Develop a strong understanding of each client’s priorities, challenges, and expectations

PROVIDE WASHINGTON-SPECIFIC EXPERTISE

• Maintain current knowledge of Washington statutes and requirements affecting community associations
• Translate regulatory information into practical guidance for community managers, boards, and internal partners
• Keep the team informed of relevant legislative and regulatory developments
• Help promote consistent, compliant community management practices throughout the Seattle portfolio

OVERSEE VENDORS AND REVENUE OPPORTUNITIES

• Develop and maintain productive relationships with local vendors and service providers
• Provide on-site oversight for significant projects, higher-value work, and complex vendor matters
• Identify and manage billable service opportunities that create value for clients and support branch performance
• Assist with bids, contract discussions, project coordination, and vendor accountability as needed

SUPPORT STRATEGIC PARTNERSHIPS AND GROWTH

• Provide local support for strategic homebuilder and developer relationships, including association-related matters connected to land acquisitions
• Help ensure continuity of service and institutional knowledge during leadership transitions
• Identify opportunities to expand Blue Mountain’s presence and relationships in the Seattle market
• Contribute to business development, strategic planning, and financial performance

Qualifications

WHAT YOU BRING

• Five or more years of community association management experience, with direct experience in Washington strongly preferred
• Demonstrated success working with community association boards, homeowners, vendors, and business partners
• Strong working knowledge of Washington statutes and requirements affecting community associations
• Experience managing complex, high-touch, or large-scale communities
• Proven ability to strengthen client relationships, resolve concerns, and support retention
• Strong business judgment and the ability to identify opportunities that benefit both clients and the organization
• Excellent written, verbal, presentation, and interpersonal communication skills
• A proactive, self-directed approach with strong organizational and prioritization skills
• Ability to work collaboratively with team members located in another market
• Ability to travel locally throughout the Seattle area and attend evening board meetings as needed
• Bachelor’s degree preferred
• Industry certification such as CMCA, AMS, or PCAM preferred
• Any location-specific license required for the position

WHY JOIN BLUE MOUNTAIN?

This is an opportunity to become the face of Blue Mountain in the Seattle market and make a meaningful impact from day one. You will have the autonomy to build relationships, shape the local client experience, and provide the hands-on leadership our boards and partners value, while also benefiting from the resources, training, and support of Associa.

COMPENSATION

$95,000–$100,000 annually. Directly related community association experience, Washington market knowledge, professional designations, and overall qualifications will be highly considered when determining compensation.

BENEFITS SUMMARY

• Vacation accrual begins after 90 days at 6.67 hours per month, with a cap of 160 hours depending on years of service
• Employees who are active and full-time are eligible to accrue 3.34 hours of sick time per month, up to a maximum of 40 hours (5 days) per calendar year
• 401(k) offered
• 9 paid holidays
• Medical, dental, and vision coverage offered
• Short- and long-term disability coverage, plus other voluntary insurance options
• World-class training
• Individual and branch achievement bonuses
• CAI (Community Associations Institute) course and designation assistance
• Employee Referral Bonus Program
• Wellness incentives

The above information is intended to describe the general nature and level of work performed in this position. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required.

Associa is an Equal Opportunity Employer.