Collections specialist – $18/hour + uncapped incentives

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Student Loan & Purchased Debt Experience Preferred | Paid Training | Career Growth

Are you an experienced collections professional who excels at negotiating payment solutions and achieving performance goals? Join our team as a Collections Specialist, where you can leverage your skills, help customers resolve outstanding balances, and earn competitive pay with uncapped incentive opportunities.

We especially value candidates with strong experience in student loan collections and/or purchased debt. Candidates with other collections experience are also encouraged to apply, along with qualified customer service, call center, and sales professionals ready to build their careers in collections.

What We Offer

• $18.00 per hour starting pay
• Uncapped performance-based incentives — earn more as you achieve your goals
• Paid training from day one
• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) eligibility after 90 days
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Optional Daily Pay
• Employee Assistance Program (EAP)
• Career development and advancement opportunities

Health coverage begins on the first day of the month following your hire date, or immediately if hired on the first day of the month.

What You'll Do

• Contact customers by phone regarding outstanding balances and repayment options.
• Manage an assigned portfolio of customer accounts.
• Assess customers' financial situations and identify appropriate repayment solutions.
• Negotiate payment arrangements, settlements, and hardship options within established guidelines.
• Build rapport through professional, empathetic, and solution-focused conversations.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Qualifications

Top Priority: Student Loan & Purchased Debt Collections

• Strong experience in student loan collections and/or purchased debt.
• Familiarity with payment negotiations, repayment arrangements, and account resolution.

Second Priority: Other Collections Experience

• At least 12 months of collections experience.
• Ability to negotiate payment arrangements and manage customer accounts professionally.

Additional Candidates: Customer-Facing Experience

• At least 12 months of experience in customer service, call center operations, sales, or another customer-facing role.
• Strong verbal communication, active listening, and problem-solving skills.
• Motivation to achieve goals and succeed in a performance-driven environment.

All candidates should demonstrate professionalism, empathy, attention to detail, and the ability to handle challenging customer conversations.

Work Location:

Onsite – Maumee, Ohio
1684 Woodlands Drive
Maumee, OH 43537

Ready to Take the Next Step?

Put your experience and communication skills to work in a role that rewards performance and offers opportunities for growth.

Whether you bring specialized collections expertise or transferable customer-facing skills, we encourage you to apply.

Apply today and grow your career as a Collections Specialist!

#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?
Please review our privacy notice available at the following www.allianceoneinc.com/careers

For additional information on AllianceOne visit our website at www.allianceoneinc.com