Clinical systems & training specialist

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a Clinical Systems & Training Specialist to support the planning, implementation, training, and optimization of electronic medical record (EMR) systems and clinical applications across ambulatory specialty practices.

📍 Location: 30 North Union Rd

🏥 Department: Corporate - EHR & IT

🕒 Shift: Full-Time | Monday–Friday, 8:00 AM – 4:00 PM

Job Duties

• Support implementation, optimization, testing, and maintenance of EMR systems and clinical applications across ambulatory settings
• Serve as a liaison between clinical staff, providers, operational leadership, and IT to improve workflow integration and system use
• Analyze ambulatory workflows and recommend process improvements to increase efficiency, patient experience, quality outcomes, and regulatory compliance
• Provide ongoing end-user support, troubleshooting, escalation, and workflow guidance for EMR and clinical systems
• Develop and deliver onboarding, training, and education for providers and staff on EMR systems, workflows, and operational processes
• Create and maintain training materials, workflow documentation, tip sheets, and support resources
• Assist with system upgrades, testing, validation, and go-live support for clinical technology initiatives
• Support practice-specific configuration changes, templates, and workflow optimization efforts
• Participate in quality improvement, operational readiness, and performance initiatives
• Assist with data collection, validation, reporting, and regulatory/quality compliance activities
• Provide onsite support during implementations, onboarding, and operational transitions
• Serve as a first-line resource for clinical systems and workflow questions

Benefits

We offer a competitive salary and benefits package. The hiring range is between $92,000 - $110,000 per year. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and employee discounts.

Qualifications

Education Associate or Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, or related field, required Master’s degree in Nursing Informatics, Healthcare Informatics, Health Information Management, or related field, preferred

Experience Minimum 2 years supporting EMR systems, clinical workflows, or healthcare technology implementation, required 4–6 years of experience in ambulatory healthcare operations

Certification Active New York State Registered Professional Nurse (RN) license, required; must remain active and in good standing throughout employment. Valid driver’s license, ; must remain valid and in good standing throughout employment.

Skills

Healthcare informatics, EMR/EHR systems, clinical applications, project management, or training certifications, preferred Strong knowledge of EMR systems, ambulatory workflows, and healthcare operations Ability to analyze workflows and recommend practical operational improvements Strong communication, teaching, and staff training capability Troubleshooting skills for clinical applications and workflow issues in real time Understanding of regulatory requirements and compliance standards Ability to collaborate across clinical, operational, and IT teams Change management and onboarding support experience