Clinical manager

At Alliance, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County. We’re committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community.

Position Summary

The Clinical Manager provides clinical leadership for the assigned clinic and assists with overall operational excellence. This role ensures high-quality client care by supervising the clinic assistant and clinicians, monitoring staff productivity, reviewing clinical documentation for timeliness and accuracy, and maintaining compliance with agency and regulatory standards.

Qualifications

• Master’s degree or higher in Psychology, Human Services, or related field (required)
• Current Tennessee licensure in a mental health discipline (required)
• Supervisory and program administration experience in behavioral health
• Strong clinical judgment, organizational skills, and attention to detail
• Ability to balance staff, client, and organizational needs effectively

Key Responsibilities

• Provide individual and group supervision to clinical staff
• Monitor staff caseloads, productivity, and service delivery standards
• Review and approve clinical documentation (including monthly quality audits) to ensure accuracy, quality, and timeliness
• Assign cases and oversee treatment planning, staffing, and follow-up
• Ensure compliance with accreditation, licensure, grant, and agency policies
• Research and address client complaints/concerns with effective resolutions
• Support professional development and provide coaching/training to staff
• Address performance issues and ensure accountability for outcomes
• Provide clinical backup as needed and assist with complex cases
• Collaborate with administrative staff to support efficient clinic operations
• Monitor and approve clinical staff leave requests
• Effectively manage and provide direct care to a reduced caseload size to be determined by clinic volume

Schedule

• Full-time (minimum 40 hours/week)

Benefits

• Health & Wellness: Medical, dental, vision, FSA, long-term disability (company-paid)
• Financial Wellbeing: Competitive pay, life insurance (company-paid), 403(b) with company match, employee discounts, loan forgiveness eligibility
• Career Development: Growth and advancement opportunities
• Work-Life Balance: PTO, paid holidays

ALLIANCE is an Equal Opportunity Employer (EOE M/V/F/H).