Clinical applications trainer - eeg-sleep contractor

Trainer for Neuro products, including EEG or PSG - 12 Month Contractor position

Remote

Essential Duties and Responsibilities include:

• Provide onsite clinical training to Natus customers who have purchased Neurology products, including EEG, EMU/SEEG, and/or PSG/Sleep.
• Provide follow-up education support to customers who have received training during the installation process.
• Provide remote training sessions to customers, as assigned.
• Assist in the installation and configuration of Natus equipment at customer sites.
• Assist with pre-sale education and clinical support to potential customers, as assigned.
• Proactively escalate customer issues and needs to the relevant departments within Natus.
• Serve as the clinical liaison between the customer and Natus technical support.
• Continue internal Natus-provided education regarding the company's product line to stay up to date on all software and hardware changes.
• Other duties may be assigned.
• Assist with the development and maintenance of training documents for various types of end users of Natus Neurology products.
• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality or services provided to our customers.
• Travel up to 80%, domestic or international.

Skills and Abilities:

• Familiarity with the principles of EEG, SEEG, and/or PSG and their terminology.
• Ability to work with basic hand tools.
• Excellent customer service skills.
• Information seeking.
• Listening, understanding, and responding.
• Ability to deliver required results with high levels of customer satisfaction, both internal and external.
• Strong interpersonal and communication skills.
• Confident, responsible, dependable, punctual, realistic, positive, flexible, efficient.
• Able to work independently.
• High results-oriented team player.
• Superb planning, coordination, leadership skills.
• Patient, methodical, neat and clean work habits.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clinical registration and certification in EEG or PSG is required.
• 3-5 years of relevant experience in a clinical setting required.
• College diploma or University degree a plus.
• Valid driver's license.