Clinic supervisor

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California

Job Summary and Responsibilities

As our Clinic Supervisor, you will oversee the staff (patient care team, front desk, records, and ancillary services) in the outpatient clinic who are caring for our patients. Every day you will oversee a smooth flow of clinic operations, advocate for and mentor your team as you support them in reaching their full potential, aligning with our operational goals and objectives, assist with budget development and management to ensure cost-effective operations, and monitor the productivity and efficiency of your department. Every interaction is an opportunity to improve your understanding of a patient's needs, the needs of your patient care team, or the needs of your clinic. To be successful in this role, you will be accountable and confident, an excellent communicator in one-on-one interactions and in front of groups, and be comfortable holding tough conversations, as you are responsible for the performance of your people and your clinic.

In collaboration with Manager, Clinic Operations, supports a vision and culture that reflects a patient care-focused environment. Collaborates, as appropriate, to discuss and effectively resolve operational, staff and financial issues pertaining to the practice.

Participates in work groups, teams, task forces and committees to support ongoing improvement in care center operations. Provides value-added and productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient care issues.

Ensures care center meets established standards. Takes ownership of and appropriate action to improve care center performance.

Supports the Manager, Clinic Operations in overseeing quality of task (i.e., electronic health record) management to support patients and providers. Audits for accuracy and completeness. Reviews task routing and response times.

Coaches staff on areas of improvement.

Assists in the coordination of facility management and support, including voice and data communications, electronic medical record and clinical information systems, space, and equipment. Participates in the integration of clinical information systems into care center operations.

Job Requirements

Minimum Qualifications:

• 3 years of Outpatient Clinic Experience
• High school diploma or equivalent
• Demonstrated ability to effectively supervise productive, engaged teams and work with providers. Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems.
• Knowledge of computers, systems and software, including word processing, spreadsheet, database, clinical information systems, electronic medical records, billing systems, and other application packages.
• Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices.
• Is a visible and results oriented leader with a focus on doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests.
• Employs a style that is transparent, credible, and focused on relationship building, influence, conviction and integrity.
• High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
• Excellent interpersonal and communication skills. Ability to express ideas effectively, both orally and in writing.
• Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others.
• Ability to effectively supervise and motivate others.
• Ability to work effectively and independently under pressure with minimal direction.
• Supports providing exceptional patient care within a highly regulated and constantly changing environment.

Other Preferred Qualifications:

• Previous out-patient practice management experience.
• Previous experience in the assigned medical group.
• Previous lead or supervisory experience in a union environment.
• Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education.
• RN or LVN license & experience.