Client service associate

Department:

Client Service

Reports To:

Senior Associate Manager, Client Service

FLSA Status:

Exempt

POSITION SUMMARY

A Client Service Associate provides extraordinary client service as a dedicated member of a client service team. The Client Service Associate must demonstrate a commitment to client service through timely, confidential responses, exceptional work ethic and a positive attitude.

DUTIES & RESPONSIBILITIES

Account Administration

• Identifies and prepares all required account documentation based on review of client needs and registration (may include, but not limited to, new account opening, gifting, retitling assets and investment account administration).
• Processes money movement with custodians, including wires, journals, ACH transfers, checks, standing instructions and security transfers. Verifies instructions and authorizations, submits requests, tracks them to completion and confirms accurate settlement.
• Performs account maintenance with custodians, including registration and title changes, beneficiary and contact updates, bank link and standing instruction changes, and resolution of rejected or pending items.
• Processes cash and securities gifting on behalf of client requests, including gifts to individuals, trusts, charities and donor advised funds. Confirms recipient and account details, prepares and submits gifting paperwork to custodians, coordinates cost basis and transfer details for securities gifts, and tracks each gift to completion.
• Contacts outside advisors, custodians and others for assistance.

Administrative Tasks, Meetings and Training

• Handles certain required administrative tasks, attends various required internal meetings and participates in various internal training sessions for continuous technical development.
• Monitors and helps control client profitability through accurate TimeTracker entries.
• Attends team and firm meetings.

QUALIFICATIONS

• College degree in a related field or equivalent experience in a related field
• 3+ years of financial services operational experience required
• Computer proficiency in Microsoft Outlook and Word with excellent computer skills in Excel
• Excellent computer skills with experience in Microsoft Word, Excel and Outlook required
• Excellent written, verbal and interpersonal communication skills; able to interact effectively with internal and external stakeholders.
• Highly organized and detail‑oriented; able to manage multiple priorities, tasks and deadlines concurrently
• Proven analytical and problem‑solving skills with ability to produce accurate, data‑driven work
• Professional demeanor with an uncompromising respect for discretion and confidential matters
• Able to work both independently and as part of cross‑functional teams; demonstrated ability to execute projects or workstreams and follow through to completion

WORKING CONDITIONS

• Limited travel as business needs necessitate
• Long periods of sitting, utilizing a computer
• 100% onsite