Client Associate (Wealth Management)

Location: Charlotte, North Carolina (In-office, Mon-Fri)

Pay Range: $75,000-$100,000 + Discretionary Annual Bonus Eligibility

(*Base salary is commensurate with experience.)

Type: Full-Time, In Person

Hiring Firm: YellowWood Wealth Solutions

Reporting To: Managing Director

Join Our Team at YellowWood Wealth Solutions

YellowWood Wealth Solutions is an independent, fiduciary wealth management firm founded in 2018 after its leaders stepped away from a large Wall Street platform to build a client-first practice rooted in thoughtful planning, personalized advice, and genuine relationships. The team brings more than 60 years of combined experience and emphasizes collaboration, continuous learning, and a culture where each team member has a voice in improving the client experience. Guided by the belief that clients deserve more than a one-size-fits-all path, YellowWood helps individuals and families navigate important financial decisions with care, discipline, and a deep commitment to putting clients’ best interests first.

Position Overview

YellowWood is seeking a Senior Client Service Associate to provide advanced client service, operational leadership, and advisor support for a high-performing wealth management team. This role serves as a senior resource for clients, advisors, custodians, and internal partners, helping ensure complex service needs, account activity, and client workflows are handled with accuracy, urgency, and professionalism.

Your Role & Responsibilities

You will support client service, advisor support, and operational workflows, including but not limited to:

Client Service & Relationship Support

• Serve as a senior client service resource for complex inquiries, escalations, and high-priority service needs
• Support registered service activities within the scope of licensing, firm policy, and regulatory requirements
• Provide experienced, professional communication to clients across account activity, service requests, and relationship updates
• Anticipate client needs across households, recurring requests, life events, and advisor-directed priorities
• Partner with advisors to deliver a consistent, high-touch service model for high-net-worth and complex client relationships
• Help reinforce client confidence through accuracy, responsiveness, discretion, and strong follow-through

Account Maintenance & Operations

• Oversee complex account maintenance, money movement, transfers, distributions, account restrictions, beneficiary updates, and documentation workflows
• Review account forms, client instructions, custodian paperwork, and supporting documentation for accuracy, completeness, and compliance alignment
• Serve as an escalation point for processing issues, custodian delays, account discrepancies, and time-sensitive client service matters
• Coordinate resolution of complex operational items across advisors, custodians, compliance, trading, planning, and investment teams
• Monitor high-priority workflows through completion and ensure stakeholders are informed of status, risks, and next steps
• Identify recurring service or processing issues and recommend improvements to strengthen accuracy, efficiency, and risk controls

Advisor & Practice Support

• Act as a strategic service partner to advisors by managing complex priorities, client deliverables, and practice-level follow-through
• Prepare and quality-check advanced client meeting materials, reports, account documents, and post-meeting action items
• Help advisors maintain capacity by independently resolving advanced service matters and elevating only those requiring advisor input
• Provide guidance to junior or less-experienced client service team members on workflows, documentation standards, and service expectations
• Support client transitions, new advisor onboarding, book integrations, and practice-wide operational initiatives
• Contribute to a scalable service model by documenting procedures, improving workflows, and supporting consistent execution across the team

Requirements

What We’re Looking For

Required Qualifications

• 4+ years of experience in wealth management, financial services, client service, advisor support, brokerage operations, private banking, or a related client-facing financial services environment
• Strong client service orientation with the ability to communicate professionally, build trust, and provide a high-touch experience to clients and internal partners
• Comfort working with account documentation, client requests, service follow-up, and operational details in a highly organized and accurate manner
• Working understanding of advisory, brokerage, custodial, or banking workflows, including account opening, transfers, money movement, distributions, beneficiary updates, and maintenance requests
• Demonstrated ability to support client relationships, multiple priorities, recurring service needs, and time-sensitive requests with professionalism and follow-through
• Advanced attention to detail when reviewing client documentation, account instructions, service requests, and system records
• Polished verbal and written communication skills with the confidence to interact with clients, advisors, custodians, and internal partners
• Proven ability to manage competing priorities, urgent requests, and sensitive client matters with sound judgment
• Proficiency with Microsoft Office, CRM systems, custodial platforms, digital document tools, and e-signature workflows

Preferred Qualifications

• Bachelor’s degree or equivalent professional experience in business, finance, economics, accounting or operations
• Experience supporting high-net-worth, ultra-high-net-worth, executive, business-owner, or multigenerational client relationships
• Prior responsibility for mentoring junior CSAs, reviewing team workflows, training new hires, or serving as a senior service resource
• Familiarity with custodial and CRM platforms
• Exposure to financial planning, portfolio reporting, or performance systems
• SIE, Series 7, Series 66, Series 63/65, insurance licensing preferred but not required
• Experience improving service models, documenting procedures, strengthening controls, or supporting advisor/team transition

Why Join YellowWood Wealth Solutions?

• Competitive base salary ($75,000-$100,000) with potential bonus opportunities
• 401(k) match
• PTO + Paid Holidays
• Health, dental and vision insurance reimbursement available for employees who purchase individual coverage through the ACA Marketplace
• On-the-job training and professional development
• A culture that values focus during the workday and balance after hours
• In-office culture (not a remote-first organization)
• Flexible work environment built on trust rather than micromanagement
• Unlimited/flexible vacation approach with advance notice for planning
• No strict dress code
• No rigid office hour requirements
• Team-building events
• Strong emphasis on autonomy and hiring people who do not require micromanagement