Claims support specialist

The Maine Municipal Association's Risk Management Services department is seeking a detail-oriented and organized Claims Support Specialist to join our collaborative Claims team. This position plays a critical role in maintaining accurate claims information and supporting the efficient administration of Workers' Compensation and Property & Casualty claims in a fast-paced, paperless environment.

WHAT YOU'LL DO

• Process and enter new claims and claim updates into the claims management system.
• Open, sort, scan, and route incoming correspondence and documents.
• Process medical bills, expense payments, and other claim-related transactions.
• Print and reconcile claim checks.
• Generate and distribute correspondence, reports, and Workers' Compensation Board forms.
• Perform daily electronic data transfers and claims processing activities.
• Respond to member and vendor inquiries and provide administrative support as needed.
• Assist with general office and departmental support functions.

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent required.
• Two or more years of administrative or office support experience.
• Strong data entry skills with exceptional attention to detail and accuracy.
• Proficiency with Microsoft Office applications, including Outlook and Word.
• Ability to prioritize and manage multiple tasks in a high-volume environment.
• Strong organizational, communication, and customer service skills.
• Ability to deal with the public, members, vendors, and employees professionally and tactfully.
• General insurance knowledge is preferred but not required.
• Commitment to teamwork and continuous learning.

WHY JOIN MMA?

• Make a meaningful statewide impact in municipal governance.
• Join a collaborative, mission-driven organization.

Outstanding Employee Benefits

• MMA offers a highly competitive and comprehensive benefits package, including:
• 100% employer‑paid health and dental insurance for full‑time employees.
• Employer retirement contributions up to 10%, supporting your long‑term financial well‑being.
• Generous paid vacation, sick leave, and holidays, promoting strong work‑life balance.

Please include a resume and cover letter as well as three professional references.

8:00AM - 4:30PM, Monday through Friday, 37.5 hours per week.