Job Details

Job Location: Family Relief Nursery - Portland, OR 97216

Since 1896, Volunteers of America Oregon has been dedicated to meeting the needs of our community. Through our innovative programs in behavioral health, addiction treatment, reentry services, and support for children and families, we deliver life-changing services that promote safety, healing, and empowerment. At VOA Oregon, each staff member is part of a compassionate, mission-driven team working collaboratively to create lasting, meaningful, positive change. This work matters. Are you ready to join an organization committed to service, inclusion, and employee support? Read on to learn more and apply today!

Benefits of Joining VOA Oregon

Benefits vary based on employment classification. Employees hired into a full-time position are eligible for the benefits outlined below, subject to plan terms and eligibility requirements.

• Health & Insurance Coverage: Medical insurance options with employer-paid premiums covering 71%–89% of employee-only coverage, with employee costs starting at $66.23 per paycheck; Optional dental and vision coverage at employee cost.
• Life & Disability Protection: Employer-provided life insurance, along with short- and long-term disability coverage.
• Retirement & Financial Security: 403(b) retirement plan with an automatic 5.5% employer contribution after 18 months of employment, regardless of employee contribution.
• Paid Time Off & Work-Life Balance: A generous paid time off (PTO) plan, with accruals of 15 days in the first year, 23 days in the second year, and 26 days in the third year.
• Sick Leave: 80 hours of frontloaded sick time (prorated in the first year), resetting annually on January 1.
• Holidays and Personal Days: 10 paid holidays each year, plus 3 personal holidays (prorated in the first year) to allow employees time off for important holidays, events, or milestones.
• Student Loan Forgiveness: As a 501(c)(3) nonprofit, VOA Oregon is a qualified employer for the Public Service Loan Forgiveness (PSLF) program, which may help reduce or eliminate federal student loan debt for employees who meet eligibility requirements.
• Additional Employee Benefits: Flexible spending accounts, employee assistance program (EAP), and access to other voluntary benefits and employee discounts.

Position Close Date: September 19, 2026

Position Overview

The Children and Family Services Manager provides operational management and supervision for assigned Children and Family Services programs, including Family Relief Nursery, Court Care, drop-in childcare, and other assigned services. The Manager is responsible for translating program goals, organizational expectations, regulatory requirements, and Director-level priorities into effective day-to-day operations across program locations.

This position provides direct management and accountability for assigned supervisors, leads, and program employees; supports staffing and scheduling; oversees administrative and service-delivery processes; monitors program data and documentation; and ensures consistent implementation of policies, procedures, and program standards. The Manager works closely with the Director of Children and Family Services to identify operational needs, implement program improvements, support change initiatives, and maintain high-quality, trauma-informed, and family-centered services.

The Manager is expected to maintain a regular presence within assigned programs and to remain closely connected to daily operations. Depending on program structure and operational needs, this position may directly supervise site-based employees, coordinate program intakes and administrative functions, provide program coverage, facilitate groups or services within the scope of the employee’s credentials and training, and support the continued development and integration of behavioral health and substance use disorder services.

Education & Experience

Bachelor’s degree in early childhood education, social work, psychology, human services, behavioral health, or a related field preferred; equivalent combination of education and relevant experience may be considered. Minimum of 3 years of progressively responsible supervisory or management experience in human services, early childhood services, behavioral health, childcare, family services, or a related setting. Minimum of 2 years of direct supervisory experience, including responsibility for employee performance, coaching, development, and day-to-day management. Qualified Mental Health Associate (QMHA) credential or eligibility preferred.

Essential Functions and Responsibilities

Manages the day-to-day operations of assigned Children and Family Services programs and locations, ensuring services are appropriately staffed, coordinated, and responsive to program and family needs. Supervises, coaches, develops, and evaluates assigned employees; provides consistent, goal-oriented and strengths-based supervision and supports effective communication, accountability, and employee development.

Ensures program operations comply with organizational policies, contractual requirements, licensing standards, funding requirements, and applicable laws and regulations. Coordinates staffing, scheduling, coverage, and other operational resources to maintain continuity of services; provides direct operational or program support when needed.

Supports implementation and ongoing improvement of program policies, procedures, workflows, service models, and evidence-based, trauma-informed, and family-centered practices. Monitors program performance, service quality, documentation, data collection, and reporting; identifies operational issues and works with the Director to implement improvements and corrective actions.

Oversees or participates in program administrative functions, including intake and enrollment processes, client records, electronic data entry, EHR or database use, reporting, and other documentation requirements.

Supports the Director with program planning, budget monitoring, contract and grant requirements, performance goals, and implementation of organizational or programmatic changes.

Develops and maintains effective working relationships with families, community partners, referral sources, funders, volunteers, courthouse or government partners, and other stakeholders associated with assigned programs.

Responds to operational, staffing, client, and safety situations requiring management intervention and ensures appropriate follow-up, communication, and documentation.

Maintains a regular presence across assigned program locations and travels between sites as necessary; may transport clients, supplies, or program participants and may operate program vehicles, including larger passenger vehicles, when qualified and needed.

Knowledge, Skills, & Abilities

Knowledge of early childhood education, child development, family strengthening, and family support practices. Knowledge of trauma-informed care, child abuse prevention, domestic violence, family systems, and child welfare practices. Knowledge of behavioral health and substance use disorder services and their integration with family-serving programs.

Skilled in supervising, coaching, developing, and holding employees accountable for performance and program expectations. Ability to implement new processes, workflows, and program changes while supporting employees through change.

Other Eligibility Requirements

Must successfully complete all required pre-employment screenings, including a criminal history background check. Must be legally authorized to work in the United States without sponsorship.