Child Support Assistant (Office Specialist 1) - Hillsboro - Bilingual English/Spanish Encouraged

The Oregon Department of Justice’s Division of Child Support (DCS) is hiring a Child Support Assistant (Office Specialist 1) for our Hillsboro office! Friendly, helpful, organized, good judgment-- those are just a few of the qualities we’ll be looking for in a candidate. In this role, you will provide a wide variety of general office support to our Hillsboro child support team including but not limited to processing various types of child support actions (legal, locate requests, referrals for services, or general records processing). The ability to speak and write fluently in English and Spanish is a plus!

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

Primary Duties (in part)

Due to the nature of this position, the required work hours are 8 a.m. – 5 p.m. in office, Monday through Friday, with an hour scheduled for lunch. This position does not offer hybrid/remote work.

Bilingual in English and Spanish (preferred but not required).

• Compare and evaluate data (address, employer, SSN, date of birth, child support order amounts, beneficiaries, etc.) on computerized child support records with other documents, referrals or computerized case records and add, delete, or change information to maintain current and complete child support case records.
• Monitor, determine and take corrective action on assigned child support in the legal or locate functions to ensure compliance with time frames and regulations.
• Type a variety of legal forms from legal referrals on a production basis. Determine which form and proper formats are appropriate using standard quality control instructional worksheets and referrals. Type all necessary documents using typewritten standardized forms, word processing forms, and a data input forms program.
• Receive and respond to inquiries about the Oregon Child Support Program or cases and direct inquiries (callers or visitors) or provide information or service as appropriate.
• Read and sort team or unit incoming mail. Update child support records, take appropriate action, if any, or distribute.
• Other duties as assigned.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

One year of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

OR

An equivalent combination of experience and college coursework or training in a general office occupation.

AND

Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Desired Skills, Experiences, and Attributes

• Ability to review technical forms or information for accuracy and completeness.
• Demonstrated professional oral and written communication skills.
• Ability to work and prioritize a variety of assignments independently.
• Able to adhere to strict confidentiality requirements.
• Able to remain professional and respond in a tactful and friendly manner when dealing with frustrated program participants.
• Experience maintaining and operating various office equipment and software.
• Demonstrated dependability and punctuality. Illustrated through in-depth employment and reference checks and application material.

What’s In It For You

Permanent, full-time employment.

A workplace where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.

Advancement opportunity within DOJ and other State agencies.

An agency committed to equal opportunity and workforce diversity.

Vacation, sick leave, 11 paid holidays a year, and special days off.

Excellent medical, dental, and vision benefits.

Pension and retirement programs.

Endless peer and management support, and representation by the Service Employees International Union (SEIU).

Opportunity to expand your professional skills.

Application Process

Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply, fostering a well-rounded workforce that reflects the diverse populations we proudly serve.

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran status, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.

Click "Apply" and complete the online application and all supplemental questions.

Attach your resume.

Attach a cover letter identifying your attributes that meet the desired and requested skills.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon here.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and required cover letter. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.oregon.gov. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
DOJ.recruitment@doj.oregon.gov
Phone: (503) 947-4328
Fax: (503) 373-0367