Centralized Scheduler

Full-Time, On Site

Hiring Range: $20.00 - $21.97 per hour

Benefits at a Glance

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment

Kitsap Mental Health Services (KMHS) provides comprehensive behavioral health services to individuals and families across Kitsap County. As a Centralized Scheduler Representative, you will play an important role in ensuring clients can access services quickly and efficiently. This position is responsible for scheduling appointments across all KMHS locations, updating client and insurance information in the electronic health record system, and partnering with clinical teams to maximize provider availability and support positive client experiences. If you are organized, customer-service driven, and passionate about supporting access to care, we welcome your application.

Primary Responsibilities:

• Ensure positive agency communication by answering all incoming phone lines and routing them in a prompt, professional and courteous manner. Return messages left on the voicemail system.
• Screens calls, takes messages and provides information. Answers questions regarding client appointments.
• Maintains appointment scheduling and follows office-scheduling policies.
• In addition to the above, any other responsibilities are appropriate to the position and not specifically listed in the job description.

Supervisory Responsibilities:

None

Minimum Qualifications:

EXPERIENCE: Experienced (minimum 2 years of customer service experience)

Preferred Qualifications:

EDUCATION: High School Diploma or GED

EXPERIENCE: Course work in medical/psychiatric terminology. Experience using an Electronic Medical Record (EMR).

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.