JOB SUMMARY

The Central Scheduler provides scheduling services for all clinic visits for Curry Health Network medical clinics. This department is also responsible for answering the main clinics’ phone line and directing patients as necessary.

ESSENTIAL FUNCTIONS

• Answers all incoming calls using proper phone etiquette, with ability to answer basic questions that may be asked by patients and community.
• Obtains information from caller to be able to decipher whether patient needs to schedule an appointment or be transferred to a different department.
• Ability to understand provider preferences and schedule appointment based upon provider template.
• Able to use patient communications and Skype to share information with clinical staff regarding a patient phone call.
• Ability to review provider schedules and fill open slots to ensure maximization of provider templates.
• Other duties as assigned to support the overall effectiveness of the department and organizational performance in accordance with Curry Health Network’s Mission, Vision and Shared Values.

SHARED VALUES

• Service: We serve with compassion and understanding. efficiency and growth
• Teamwork: We are one team – each one of us makes a difference.
• Curiosity: We promote learning.
• Integrity: We live by honesty, trust, and doing the right thing by our organizational values

MINIMUM JOB REQUIREMENTS

Education & Experience

• High school graduate or equivalent.
• One year in office setting preferred.
• Experience with medical terminology and insurance preferred.
• Ability to communicate in English; both verbally and in writing.
• Additional languages preferred.
• Experience in a setting that required excellent customer service preferred.

Required Knowledge, Skills & Abilities

• Basic computer knowledge.
• Ability to type 40 words per minute.
• Knowledge of medical terminology.
• Excellent interpersonal skills.

PHYSICAL REQUIREMENTS

Physical Demands

On-the-job time is spent in the following physical activities:

• None of the time: Taste or smell
• Up to 1/3 of the time: Push/pull, Stoop, kneel, crouch or crawl, Reach with hands and arms
• From 1/3 to 1/2 of the time: Stand, Walk
• Up 2/3 of the time and more: Sit, talk or hear, use hands to finger/handle or feel

This job requires that weight be lifted, or force be exerted as follows:

• None of the time: 25+ pounds up to and more than 100 pounds
• Up to 1/3 of the time: Up to 10 pounds
• From 1/3 to 1/2 of the time: None
• Up to 2/3 of the time and more: None

This job has special vision requirements as follows: Close, color, depth perception and the ability to adjust focus.

Work Environment

This job requires exposure to the following environmental conditions:

• None of the time: Wet, humid conditions (non-weather), Fumes or airborne particles, Toxic or caustic chemicals, outdoor weather conditions, extreme cold (non-weather) extreme heat (non-weather), Risk of electrical shock, work with explosives, Work near moving mechanical parts, risk of radiation, vibration
• Up to 1/3 of the time: None
• From 1/3 to 1/2 of the time: None

The typical noise level for the work environment is: Quiet to Moderate noise

Hearing requirements: Ability to hear instructions.

This job requires the following repetitive motion actions:

• From 0-1 hours per day: Repetitive use of foot control, Firm/Heavy Grasping, fine dexterity
• From 1-2 hours per day:
• From 3-4 hours per day:
• From 5-6 hours per day:
• From 7+ hours per day: Repetitive use of hands, Grasping: simple/light