About the Company

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time. Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

About the role

We are looking for a motivated and detail-oriented Catering Manager to join the Tailwind team! As part of Tailwind, you'll play a crucial role in delivering exceptional food and service for events, creating unforgettable experiences for our guests. In this role, you will oversee all catering operations, ensuring high-quality food and service delivery for events ranging from corporate meetings to social gatherings. You'll collaborate with clients to determine their event requirements, manage a dedicated catering staff, and plan diverse menus in close coordination with chefs. Your main goal will be to maintain budgetary oversight, ensure compliance with health and safety standards, and foster a culture of excellence, making every event a memorable one. Veterans and Military family members are encouraged to apply!

Key Responsibilities

• Coordinate with clients to understand event requirements and preference
• Plan and execute catering services for various events
• Develop and customize menus in collaboration with chefs
• Hire, train, and manage catering staff
• Schedule staff and assign duties for events
• Monitor budgets and control costs to ensure profitability
• Maintain high standards of food quality and presentation
• Ensure compliance with health, safety, and hygiene regulations
• Manage inventory and order supplies as needed
• Coordinate with vendors and external service providers
• Handle on-site problem solving during events
• Promote catering services and build client relationships

Qualifications/Skills

• Ability to plan and manage budgets
• Strong leadership and interpersonal skills
• Excellent organizational and time management abilities
• Problem-solving and decision-making capabilities
• Proficiency in event planning and coordination
• Attention to detail and ability to multitask under pressure
• Ability to multi-task and manage time effectively in a fast-paced environment
• Ability to read and process complex information quickly and accurately
• Exceptional problem-solving and communication skills
• Ability to work a minimum of 40 hours per week
• Work some weekends, evenings, and holidays

Requirements

• Must be able to pass a TSA background check to receive an airport badge
• Must have reliable transportation and the ability to be punctual

Benefits

• PTO
• 401K
• Paid training
• Employee discount
• Health, Dental and Vision offered to Full time employees

Our Mission & Philosophy

Tailwind brings warm hospitality to its restaurants with comfortable designs offering a variety of seating options and menus – featuring breakfast, lunch, and dinner. Our menus include gluten free, vegetarian, and low-calorie options, as well as many local favorites. We understand travelers have varying needs, whether craving a full-service restaurant experience at the start of their journey or just wanting a quick, on the run bite before boarding a flight. With our wide variety of offerings, we ensure all our customers’ needs are met.

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.