Job Details

Job Location: Opportunity Services Center - Palo Alto, CA

Position Type: Full Time

Salary Range: $25.50 - $38.50 Hourly

Job Shift: Day

Shift: Tuesday–Saturday, 10:30am-7:00pm

Pay: $25.50-$38.50

Bilingual in Spanish is highly preferred.

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves | Opportunity Services Center provides drop-in services for single adults including food, clothing, laundry/shower facilities, and case management. The Opportunity Services Center (OSC) Case Manager reports to the Program Director and engages unsheltered clients, ensuring continuity of care with partner agencies and helping clients navigate complex systems effectively. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency.

ESSENTIAL JOB RESPONSIBILITIES

Client Support and Case Management

• Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
• Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
• Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
• Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.

Resource Connection and Community Collaboration

• Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
• Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.

General Agency Responsibilities

• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
• Fully participate in all required trainings.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.

Outreach Responsibilities

• Conduct outreach to individuals experiencing unsheltered homelessness in encampments or public spaces, connecting those interested with Core agencies or other essential services.
• Respond to dispatch requests or partner referrals, providing connection to shelter, housing, and essential services.
• Distribute basic needs supplies (e.g., food, hygiene kits) and build rapport to support engagement and trust.

Operations and Site Responsibilities

• Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.
• Assist with maintaining clean, safe, and organized living environments.
• Facilitate group sessions or workshops that promote skill development and confidence.

Qualifications

Educational Requirements

Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field.

Language Qualifications

In addition to English, this position requires fluency in spoken and written Spanish.

ADDITIONAL REQUIREMENTS

Contingent Upon: Satisfactory results of a background check, Satisfactory results of a DMV Motor Vehicle Record Check, Valid California driver's license, reliable transportation, and current vehicle insurance, Proof of clear TB test dated within 60 days of hire.

WORKING CONDITIONS

On-site, in-person working requirements: On-Site 100%

LifeMoves provides reasonable accommodations to support performance of essential job functions, as required by law. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities: LifeMoves is an equal opportunity employer. Candidates from all backgrounds, including bilingual, bi-cultural, BIPOC, Native and/or Indigenous, LGBTQIA+, and disabled applicants are encouraged to apply.