Case manager, priority veteran - pensacola

Make a meaningful difference in the lives of veterans and their families as a Case Manager with United Way of Central Alabama’s Priority Veteran program at our Pensacola office. You’ll help individuals overcome barriers, secure stable housing, and build a stronger future through compassionate, client-centered support. Join a mission-driven team where your advocacy and expertise can create lasting impact every day.

Job Description

Provide case management for low-income veterans and veteran families who are homeless or facing eviction using the Housing First model.

Responsibilities

• Assess clients’ needs, strengths and barriers and work with clients to develop effective housing stability plans.
• Provide effective case management including regular home visits, housing counseling, client-centered advocacy, referrals, crisis intervention etc. to create housing stability.
• Actively manage assigned caseload of veterans and/or veteran families, including traditional, Shallow Subsidy and HUD-VASH cases.
• Effectively communicate the Priority Veteran program to prospective clients, landlords and community, and conduct outreach to assigned counties.
• Maintain consistent contact with local homeless coalitions (COC’s), VA Hospital, shelters, etc.
• Follow up on all inquiries in a timely manner, and accurately conduct eligibility determinations following grant guidelines.
• Maintain accurate and timely case documents.
• Accurately follow the grant regulations and program policies.
• Actively participate in professional development training.
• Actively participate in weekly staff meetings and individual supervision.

Qualifications

Knowledge/Skills

• Case management experience, including knowledge of trauma-informed care and person-first practices.
• Excellent interpersonal and communication skills.
• Excellent computer skills to include Microsoft Office suite and Client Management System.
• Able to work as team member.
• Able to establish rapport with clients who are homeless or facing homelessness.
• Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus.

Education/Experience

• Bachelor’s Degree in Social Work or comparable area.
• 1 year of case management experience required.
• Military experience preferred.

Working Conditions

Services are provided in office, in the community, and in client homes. Some occasional after-hours/weekend work. Travel required.

Requirements

• Must meet and maintain eligibility requirements to be insured by UWCA’s insurance.
• Valid Alabama driver’s license.
• Reliable transportation.
• Proof of automobile insurance commensurate with State law.
• Cell phone.
• Background checks to include criminal record, drug screen, and TB test.
• Ability to lift 30 lbs.

United Way of Central Alabama Mission & Core Values

Mission:

To increase the organized capacity of people to care for one another and to improve their community.

Core Values

• Put People First: Respect every person, value employees, foster inclusion, serve others, and lead by example.
• Serve the Community: Understand and meet community needs while making the community better through our work.
• Do the Right Thing: Act with integrity, honesty, transparency, accountability, and a commitment to excellence.
• Be Collaborative: Build strong teams and trusted partnerships, work strategically, and unite around shared goals and measures of success.