1:00 PM - 2:00 PM
Senior Product Manager Interview
Sarah Jenkins
Location
onsite, Santa Clara, CA, United States
Salary
$51k – $78k/yr
Commitment
Full Time
Level
Junior (<2 years)
Required skills
Case managementOutreachCrisis interventionTrauma-informed care
Spanish fluencyConflict resolutionDocumentationResource coordinationAdvocacyData trackingHMISDe-escalationCommunicationOrganizationInterpersonal skillsProblem-solving
Spanish fluencyConflict resolutionDocumentationResource coordinationAdvocacyData trackingHMISDe-escalationCommunicationOrganizationInterpersonal skillsProblem-solvingJob Description
Job Details:
Job Location: Corporate Headquarters - Santa Clara, CA
Position Type: Full Time
Salary Range: $25.50 - $38.50 Hourly
Job Shift: Day
Schedule: Monday to Friday (8am-4:30pm)
Pay: $25.50-$38.50
ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
LifeMoves’ Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The HOT Case Manager supports unsheltered individuals in accessing housing, healthcare, and other vital resources. Through direct outreach and intensive case management, they build trust, set client-centered goals, and provide flexible, trauma-informed support.
Key Responsibilities
- Client Support and Case Management
- Resource Connection and Community Collaboration
- Client Advocacy, Mediation, and Conflict Resolution
- Data Tracking and Documentation
- Crisis Management and Safety
- General Agency Responsibilities
- Outreach Responsibilities
Qualifications:
SERVICE LEVEL QUALIFICATIONS: Care, Respect, Empathy; Emotional Regulation; Growth Mindset; Team & Independence; Documentation; Organization & Prioritization; Technology.
CARE LEVEL QUALIFICATIONS: Advocacy Skills; Resource Identification; Research Skills; Partnership Engagement; Specific Knowledge.
ADDITIONAL REQUIREMENTS
Contingent Upon: Satisfactory results of a background check, Satisfactory results of a DMV Motor Vehicle Record Check, Valid California driver's license, reliable transportation, and current vehicle insurance, Proof of clear TB test dated within 60 days of hire.
WORKING CONDITIONS
On-site, in-person working requirements: Outreach and In Office 100%. Supervisory Responsibilities: None. Travel: Significant travel throughout assigned counties and agency locations on a daily and weekly basis. Physical Demands: Duties may require sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating and exchanging information with others, and lifting or moving up to 25 lbs.
LifeMoves provides reasonable accommodations to support performance of essential job functions, as required by law. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities: LifeMoves is an equal opportunity employer. Candidates from all backgrounds, including bilingual, bi-cultural, BIPOC, Native and/or Indigenous, LGBTQIA+, and disabled applicants are encouraged to apply. Reasonable accommodation is available for qualified individuals with disabilities during the application process. This job description may be updated at any time to reflect changing organizational needs.
