POSITION SUMMARY

The Case Manager provides clients with essential behavioral health case management services, focusing on implementing individualized service plans to address behavioral health needs, substance use challenges, and housing stability. This position works collaboratively with other members of the client’s care team to identify and access services necessary for the client to stabilize and achieve their goals. We are committed to fostering professional growth by offering a Case Manager Career Development Pathway.

CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV. Case Managers may be hired as Level 1 or Level 3 depending on qualifications.

About Us

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all.

Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission

To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:

• Offering charitable assistance to those in need, especially persons who are poor
• Developing and conducting programs to strengthen and support families and the dignity of the human spirit
• Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
• And advocating for social justice for the common good of all

About Our Program/Department

This program provides supportive services to adults who are unhoused in the Anchorage community. The program is dedicated to helping individuals move from crisis to stability, improving their quality of life, and empowering them to achieve their full potential. Through this collaborative, trauma-informed approach, we support each client in their unique journey toward healing, stability, and lasting well-being.

Responsibilities

• Behavioral Health Support: Engage and outreach to prospective clients who are unhoused and experiencing behavioral health or substance abuse challenges and provide interventions outlined in the individualized care plan.
• Resource Coordination: Quickly connect clients to appropriate community resources, ensuring they receive the necessary behavioral health, housing, medical, and employment services.
• Documentation & Billing: Accurately document all client interactions, including case notes and updates to client records, in compliance with agency standards.
• Crisis Intervention & Support: Provide crisis intervention when necessary, offering immediate support to clients in behavioral health or housing crises.
• Ongoing Support & Advocacy: Monitor client progress, conducting follow-up contacts to assess housing, treatment, and health status.
• Collaboration & Coordination: Work with clinical teams to coordinate service delivery, including assisting with intake, scheduling, and care planning.

Qualifications

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III. Case Manager I Minimum Education Qualification: High School Diploma or GED. Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience. A valid driver’s license, auto insurance, and personal vehicle are required.

Work Environment

The work environment is generally that of a typical shared indoor office space. Case Managers can also expect to do outreach and case management in shelters and agencies throughout the community, in housing obtained for clients, or in public settings for unhoused clients, such as libraries and dining areas.