POSITION DESCRIPTION

Case Manager

Department: Community & Behavioral Services Healing Center
Location: Juneau, AK
Covered Position: yes

Exemption Status: Non-exempt
Pay Grade(s): 9-10 ($30.56 - 33.62+/hr. DOE)

Purpose: The Community & Behavioral Services (CBS) Case Manager, non-licensed provides comprehensive, culturally responsive case management services to Tribal citizens and other participants receiving services through the CBS Healing Center. The position serves as a central point of coordination among participants, families, Healing Center providers, Tlingit & Haida departments and programs, community organizations, and external service providers.

The Case Manager partners with participants to identify needs and work toward the goals established in their person-centered service or treatment plans. Depending on the participant’s needs, this may include conducting additional needs assessments, developing and coordinating individualized service plans, or supporting implementation of clinician-developed treatment plans. Responsibilities include connecting participants with appropriate resources, facilitating referrals, advocating for access to services, monitoring progress, maintaining accurate and confidential records, and coordinating communication across providers and systems.

The Case Manager helps participants navigate behavioral health, medical, housing, education, employment, transportation, family, social service, and other systems that may affect their wellness, stability, and ability to achieve their identified goals. Services are provided using strengths-based, trauma-informed, culturally responsive, and participant-centered practices that honor the importance of Tribal identity, family, community, culture, traditional practices, and self-determination in healing and wellness.

Essential Functions

An individual in this role must be able to perform the following functions with or without reasonable accommodation:

• Receive and respond to referrals from CBS Healing Center providers, Tribal programs, community partners, and other authorized referral sources.
• Conduct participant intake and gather information within the scope of the position.
• Identify participant needs, barriers, resources, and service priorities.
• Assist participants in identifying short- and long-term goals and developing individualized case management plans.
• Obtain required releases of information and other consent documentation in accordance with applicable requirements.
• Reassess participant needs and goals as circumstances change.
• Provide ongoing case management and follow-up to promote continuity of care and progress toward identified goals.
• Develop and maintain current knowledge of Tribal, state, federal, nonprofit, healthcare, behavioral health, social service, and community resources.
• Make timely and appropriate referrals based on participant needs and eligibility.
• Assist participants with navigating referral processes, applications, appointments, eligibility requirements, and other access barriers.
• Coordinate communication between participants and service providers when authorized.
• Follow up on referrals to determine whether services were successfully accessed.
• Serve as a liaison between the CBS Healing Center and Tlingit & Haida departments and programs.
• Coordinate with Tribal and external partners to address participant needs and facilitate continuity of services.
• Participate in interdisciplinary and interagency case consultations and staff meetings as appropriate.
• Maintain professional relationships with partner organizations and community service providers.
• Develop familiarity with referral criteria, eligibility requirements, contact procedures, and service limitations for commonly used resources.
• Elevate unresolved service barriers through appropriate supervisory and organizational channels.
• Work collaboratively with CBS Healing Center clinicians, contractors, and other providers to support coordinated participant services.
• Support continuity between behavioral health services and other social, medical, community, and Tribal resources.
• Participate in case staffing and interdisciplinary consultation when requested.
• Support wellness activities and services that promote long-term stability, resilience, and connection to community and culture.
• Maintain complete, accurate, timely, and organized participant records within the designated electronic record-keeping system.
• Document intake, referrals, contacts, service coordination, case staffing, follow-up activities, and case outcomes.
• Protect confidential participant information and maintain records in accordance with applicable privacy and confidentiality requirements.
• Complete documentation within established timelines.
• Ensure records accurately reflect services provided and participant progress.
• Other duties as assigned.

Requirements

Knowledge, Skills & Abilities

A comprehensive set of capabilities required to perform job tasks effectively:

• Principles and practices of professional case management.
• Social service systems and community resources.
• Behavioral health and wellness service systems.
• Trauma-informed and strength-based approaches.
• Ethical considerations applicable to helping professions.
• Confidentiality and privacy requirements applicable to case management.
• Community resources related to healthcare, behavioral health, housing, transportation, education, employment, financial assistance, family services, and other social needs.
• Basic principles of documentation, records management, and service coordination.
• Written and verbal communication.
• Documentation and electronic case record management.
• Organization, prioritization, and time management.
• Conflict resolution and problem-solving.
• Microsoft Office and other applicable computer systems.
• Maintaining professional boundaries in complex situations.

Minimum Qualifications (education, experience, skills)

• Associate degree in Social Work, Human Services, Behavioral Health, Public Health, Psychology, or another closely related field OR an equivalent combination of education and relevant experience that demonstrates ability to successfully fulfill position functions.
• Three (3) years of experience in case management, social services, behavioral health, community services, healthcare coordination, or a closely related field.
• Must be 21 years of age with a Valid driver's license.
• Ability to successfully complete required background checks and other employment requirements applicable to the position.

Preferred Qualifications (education, experience, skills)

• Bachelor's degree in Social Work, Public Health, Human Services, Psychology, Behavioral Health, or a related field.
• Experience providing case management services to Tribal citizens or Alaska Native communities.
• Experience working in behavioral health, social services, healthcare, family services, or community-based programs.
• Knowledge of Tlingit & Haida culture, communities, and Tribal programs.
• Experience coordinating services across multiple agencies or service systems.
• Experience working with electronic health records or case management information systems.
• Experience with trauma-informed care, motivational interviewing, strength-based case management, or similar approaches.
• Knowledge of Alaska's behavioral health and social service systems.