Cargo operations supervisor

Job Details:

Job Location: Avflight Rochester - Rochester, NY

Position Type: Full Time

Education Level: High School/GED Equivalent

Salary Range: $22.00 - $24.00 Hourly

Job Shift: Any

Key Responsibilities:

• Supervise and manage a team of air cargo staff, ensuring proper training, performance monitoring, and adherence to safety protocols.
• Oversee the loading, unloading, and storage of cargo to ensure efficient operations and minimize damage.
• Monitor inventory levels and coordinate the tracking and documentation of all cargo shipments.
• Ensure compliance with all internal and airline specific procedures.
• Assist in developing training materials for all aspects of the cargo operation, including warehouse handling, documentation handling, dangerous goods, specials, screening.
• Ensure timely availability and receipt of cargo.
• Address and resolve any operational issues or delays in a timely and professional manner.
• Maintain accurate records of cargo shipments, operational reports, and any incidents.
• Implement and monitor quality control measures to maintain a high standard of service.
• Ensure the department meets performance targets and KPIs, including on-time performance and customer satisfaction.
• Provide leadership and guidance to ensure smooth coordination between the handling and documentation teams.
• Oversee and ensure timely and proper maintenance of building and office infrastructure as well as GSE (e.g. Forklifts, Tugs, Main deck Loaders etc...)

Qualifications:

• Proven experience in air cargo operations or logistics, with at least 2 years in a supervisory role.
• Strong understanding of air cargo industry regulations, safety protocols, and customs procedures.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and team members.
• Ability to analyze and solve operational problems in a fast-paced environment.
• Proficiency in cargo management software and Microsoft Office Suite.
• Detail-oriented with a commitment to maintaining high operational standards.
• Ability to work flexible hours, including weekends and holidays if required.
• Must have valid driver’s license.
• Must pass security threat assessment.
• Must have authorization to work in the United States of America.
• Must pass airline required trainings.

Preferred Qualifications:

• High School diploma or GED equivalent; bachelor's degree preferred.
• Certification in air cargo handling (e.g., IATA Dangerous Goods Regulations, Cargo Handling, Forklift License, or similar).
• Knowledge of customs procedures (e.g. ACE, ICS2).

Working Conditions:

• Work environment may include exposure to noisy and physically demanding conditions including potential extreme weather conditions.
• Position is on-site at DTW Metro Airport (80%) and at Avflight Corporate offices in Ann Arbor (20%).
• Occasional travel up to 50% of the time may be required.

EEO/ADA Apply at avflight.com