Job Summary

The Business Manager is responsible for supporting operational and administrative activities across Oklahoma service areas to ensure compliance, consistency, and high-quality service. This role partners closely with the Oklahoma Regional Director, Area Directors, and Home Office. The Business Manager serves as a key operational resource and subject matter expert, providing leadership, guidance, and serving as liaison between Regional Director and Home Office departments.

Essential Duties & Responsibilities

• Provide accounting, administrative, and organizational support to the Home Office.
• Provide daily administrative and operational support to the Oklahoma Regional Director and Area Directors.
• Coordinate, develop, and oversee bi-weekly payroll submissions, ensuring accuracy and timely processing.
• Develop staffing tools and reports to assist the Regional Director in analyzing payroll trends and establishing staffing ratios.
• Assist the Regional Director with reviewing regional financial reports, area expenses and providing analyses.
• Support the Home Office Finance Department by preparing monthly budget variance worksheets and other financial reports.
• Coordinate the opening and operational readiness of new Oklahoma service sites, offices, and group homes.
• Coordinate and monitor the Critical Incident reporting process for Oklahoma operations, ensuring documentation is accurate, complete, submitted on time, and maintained in accordance with state and organizational requirements.
• Provide ongoing coaching, mentoring, and operational guidance to Area Directors to promote consistent performance and compliance.
• Monitor deadlines and ensure timely and accurate submission of required information into ADP, Therap, and any future organizational systems.
• Perform audits to ensure client services are documented accurately and in compliance with all regulatory, contractual, and organizational requirements.
• Serve as the Oklahoma subject matter expert for Therap and any future Electronic Medical Record (EMR) platforms adopted by the organization.
• Provide training, technical support, and ongoing guidance to operations staff regarding EMR utilization and documentation standards.
• Collaborate with Area Directors to identify, address, and resolve billing issues in a timely and accurate manner.
• Oversee client finance activities for all areas and regions, ensuring accuracy, accountability, and compliance.
• Promote statewide consistency in documentation practices, workflows, and data entry standards.
• Collect, track, and reconcile accounts receivable for private-pay residential programs on a statewide basis, including client board-and-care revenue.
• Perform other duties as assigned.

Education & Experience

• Bachelor’s degree in Business Administration or a related field preferred.
• Minimum of 2–5 years of experience in business, or operational leadership.
• Minimum of 2-5 years of experience in Intellectual and Developmental Disabilities field preferred.
• Demonstrated ability to build effective working relationships with executive leadership and provide strategic operational support.
• Experience leading, training, mentoring, and supervising teams, with a proven ability to develop staff and drive operational excellence.

Knowledge, Skills & Abilities

• Effective verbal and written communication skills.
• Ability to interpret and apply policies, procedures, and compliance requirements.
• Excellent organizational, project management, and time-management skills.
• Strong leadership, coaching, and employee development abilities.
• Ability to manage multiple priorities while meeting deadlines.
• Proficiency with electronic medical record systems and related reporting tools.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively across multiple departments and geographic locations.

Physical Requirements

• Ability to communicate with other people in-person, by telephone, and in writing.
• Ability to use verbal and physical intervention to redirect and/or restrain a person who is physically aggressive or self-abusive.
• Ability to safely provide supervision and monitoring to meet the needs of people supported by Hands of Heartland.
• Ability to perform repetitive tasks for extended periods of time to include but not limited to bending, stooping, sitting, and reaching.
• Ability to lift up to 25 pounds as needed.