Business analyst

The Commercial Lines Business Integration and Processes Department plays a key role in advancing the strategic ambitions of the Commercial Property and Casualty Insurance sector. Through the design and implementation of transformation initiatives, it drives the continuous improvement of both internal and external client experiences, the optimization of business processes, and the evolution of operating models. Are you looking to deliver maximum value to our members and clients while taking full ownership of initiatives aimed at optimizing our practices or driving growth in our sector, Direct Insurance, Commercial Lines Division? Do you have experience within our business sector, whether working with our teams in Quebec or outside Quebec, such as the Desjardins Agent Network (DAN)?

Do you want to join a dynamic close-knit team? If so, this opportunity is for you! As Business Analyst, you will be responsible for mandates from the needs’ definition stage through to the integration of changes into operations. The nature of the files and projects requires a broad understanding of your field. You will also be part of the high-performing C-Lean Agile Squad, responsible for driving continuous improvement within our sector. More specifically, you will:

• Lead diagnostic activities, analyze business needs and processes impacting members, clients, and employees who interact with them, identify issues, and their root causes
• Map and optimize business processes using continuous improvement, Lean Six Sigma, and process management best practices
• Build and facilitate Kaizen workshops to identify improvement opportunities and develop innovative solutions that increase efficiency and simplify operations
• Coordinate and oversee all business analysis deliverables associated with initiatives, including impact analysis
• Advise and support business partners in the positioning, planning, development, execution, and monitoring of various optimization initiatives under your responsibility
• Collaborate with the business integration (landing) team in defining and executing change management activities to maximize business value

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor’s degree in a relevant field
• A minimum of four years of relevant experience in continuous improvement, process optimization, operational efficiency, or business analysis
• Please note that other combinations of relevant education and experience may be considered
• Experience as a Business Analyst managing the delivery of multiple projects simultaneously
• Lean Six Sigma certification
• Knowledge of French is required
• Advanced English proficiency due to the nature of the work, tools used, and interactions with English-speaking partners, members, and clients
• Knowledge of property and casualty insurance commercial lines
• Knowledge of an agile and matrixed environment
• Action oriented, Ambiguity, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Stakeholders

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date

2026-11-10