Branch office coordinator

General Purpose & Essential Duties:

The Branch Office Coordinator works independently to perform a wide range of complex and confidential administrative and clerical duties to support the branch’s sales and operations teams.

• Manages sales leads in current software by scheduling sales appointments sent from Guardian Alarm Southfield’s call center.
• Performs outbound installation confirmation calls.
• Audits Sales Quotations in current software.
• Assign sales appointments on a rotational basis utilizing tracking software view for new and CRR Branch Manager’s guidelines.
• Ensure reps turn in GAC agreement paperwork within 2 business days from original appointment.
• Verify with Field Support Team that an install date has been booked for all verified sales.
• Monitor, order and arrange for delivery of office supplies.
• Verify orders, including customers' personal information and payment details.
• Creating, maintaining, and updating sales and customer records per Guardian process.
• Directing feedback from customers to relevant departments.
• Perform as an administrator and act as back-up support for various positions as assigned.
• Maintain accuracy of customer accounts and contact points.
• Open and distribute mail on a timely basis.
• Coordination of business development, quality assurance and operational activities by preparing and maintaining customer correspondence, sales proposals, contract, marketing and other materials.
• Assist in all variable compensation reports.

Required Skills, Abilities, Education & Experience:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• High School Diploma or G.E.D. required.
• Some college preferred.
• Three to five years of experience in an administrative role.