Benefits manager

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POSITION SUMMARY

The Benefits Manager is responsible for the day-to-day administration and operational support of employee benefit programs, combining hands-on processing with increasing ownership of employee support, compliance coordination, and issue resolution. This role serves as a key point of contact for employees, vendors, and internal partners, ensuring benefits are delivered accurately, compliantly, and with strong employee experience. This position bridges transactional benefits coordination with specialist-level problem-solving and compliance support, making it ideal for a growing organization or a developing benefits professional.

CORE RESPONSIBILITIES

Benefits Administration & Processing

• Administer health and welfare benefit programs, including medical, dental, vision, life, disability, FSA, HSA, and COBRA
• Process benefits enrollments, life events, and terminations accurately and on time in HRIS systems
• Maintain benefits documentation, eligibility records, and employee elections
• Partner with Payroll and HRIS to reconcile benefit deductions, troubleshoot errors, and support audits

Employee Support & Communication

• Serve as a point of contact for employee benefit questions, handling routine inquiries and resolving moderately complex issues
• Escalate complex or exceptional issues as needed while maintaining ownership through resolution
• Assist with benefits education, FAQs, onboarding materials, and employee communications
• Support Open Enrollment employee outreach, materials, and education sessions

Leave, Accommodations & Related Programs

• Support administration of leaves of absence, including FMLA, disability, and applicable state-specific leaves
• Assist with tracking leave requests and documentation for accuracy and consistency
• Serve as an initial point of support for accommodations and workers’ compensation coordination

Vendor & Compliance Support

• Interact with carriers, brokers, and third-party administrators on enrollments, corrections, and issue resolution
• Assist with compliance activities related to ERISA, ACA, COBRA, and other applicable regulations
• Support annual audits, data requests, and compliance reporting

Open Enrollment & Projects

• Support planning and execution of Open Enrollment, including system configuration, data validation, and communications
• Participate in benefits projects, process improvements, and system enhancements as needed

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business, or a related field preferred (or equivalent experience)
• 2–4 years of experience in benefits administration, HR operations, or a related HR role
• Working knowledge of employee benefit programs and basic regulatory requirements
• Experience working in HRIS systems (e.g., UKG, Workday, ADP)
• Strong attention to detail, organizational skills, and data accuracy
• Customer-service mindset with the ability to explain benefits concepts clearly
• Ability to work independently while collaborating closely with senior HR and benefits leadership

#LI-DNI | This position is only available to internal candidates. Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender identity and expression, race, color, religion, sex, national origin, sexual orientation, age, disability, ancestry, marital status, military or veteran status, or any other characteristic protected by law.