Behavioral health resource center supervisor

The Dane County Department of Human Services in Madison, Wisconsin, is recruiting for a full-time (1.0 FTE) Behavioral Health Resource Center Supervisor position. The Eligibility List created will be used to fill future vacancies over the next six (6) months.

Equity, Definition and Examples of Duties

COMMITMENT TO EQUITY AND INCLUSION As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.

DEFINITION

Under the direction of the assigned Manager, provides supervision, operational oversight, and ongoing program development for the Behavioral Health Resource Center (BHRC) Resource Navigation team. Responsible for the efficiency and quality of program operation and staff contacts. Supports staff to develop skills, attitudes and knowledge compatible with performing their job duties effectively. Maintains professional standards of practice and performs related duties as assigned.

EXAMPLES OF DUTIES

• Oversees daily operations of the BHRC Resource Navigation team.
• Supervises assigned staff, evaluates performance, and recommends action on hiring, probationary periods, discipline, and complaints.
• Creates and manages schedules, reviews and assigns the workload, provides consultation and direction, facilitates meetings as needed.
• Supports staff to develop skills, attitudes and knowledge compatible with the effective performance of their job duties.
• Establishes workflows and adjusts staff work assignments to ensure sufficient unit coverage.
• Supports the development and maintenance of policies, procedures, and best practices for BHRC Resource Navigation operations.
• Assures that resource navigation services are culturally responsive, consumer driven, and recovery oriented.
• Works collaboratively with the leadership team to plan and coordinate activities and resolve complex challenges within the BHRC and the agency as a whole.
• Represents the County and the program in meetings and committees.
• Performs quality assurance functions.
• Works cooperatively with community agencies and organizations to serve the needs of BHRC target populations.
• Collects and disseminates data on service gaps and behavioral health needs and shares that information with community leaders and policy makers.
• Builds, maintains, and advances a thorough and accurate documentation and resource repository system.
• Ensures that staff documentation practices align with goals and objectives of data collection.
• Prepares reports, conducts outreach, and delivers presentations.
• Performs other duties as assigned.

Education, Experience and Special Requirements

Education, Training and Experience: Any combination of training and experience equivalent to a Master's Degree in Social Work or related Human Services field, and a minimum of two (2) years of professional experience in the Behavioral Health field. In lieu of a Master’s degree: A bachelor’s degree in a related field and four (4) years of professional experience in the Behavioral Health Field; or six (6) years of combined lived and professional experience. This must include at least four (4) years of paid work in Behavioral Health, Peer Support, Crisis Response, Violence Prevention, or related human services. It may also include at least two (2) years of lived experience with mental health and/or substance use recovery, used intentionally in service to others.

Special Requirements: Must have a valid driver’s license, and access to reliable personal transportation, or equivalent.

Background Check Statement

Some positions may require a criminal background check which can include fingerprinting due to the nature of the job’s responsibilities. Wisconsin’s Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.

For Bilingual Positions:

Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.). Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job. *If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/examinations they currently hold qualify them for the position’s bilingual designation.

Physical and Environmental Work Requirements:

Sedentary work - involves sitting most of the time. Manual dexterity using fine and gross motor skills – e.g., typing and writing. Good hearing and visual acuity with or without assistive devices for viewing a computer terminal and extensive reading.

Knowledge, Skills and Abilities

Knowledge of behavioral health services and community resources in Dane County, and ability to partner with individuals and families navigating mental health and substance use issues across the lifespan. Knowledge of public and private systems of behavioral healthcare and related funding mechanisms. Knowledge of effective, reflective, and collaborative supervision practices. Ability to build trusting working relationships with individuals, community members, and governmental, public and private agencies. Understanding of principles of program operations and shared accountability. Ability to work alongside staff, people served, and community partners to evaluate whether programs meet community needs and to address concerns collaboratively. Ability to support, develop, and empower others, and to value lived experience as expertise. Ability to maintain perspective and balance in the face of competing priorities. Ability to communicate effectively both orally and in writing. Excellent organizational skills. Proficiency in use of Microsoft Office Suite applications (Word, Excel, Access, PowerPoint, Outlook, etc.).