Banquet manager

About this search

This is a confidential executive search managed by The Wilkinson Firm on behalf of a premium full-service hotel and convention property in the Greenville, NC market. The hiring property is a brand-grade operator with established banquet, conference, and catering operations. Client identity is disclosed to qualified candidates after a screening interview with The Wilkinson Firm.

About the role

The Banquet Manager is responsible for the successful execution of all banquet, catering, meeting, and special events at a brand-grade convention property. This position oversees banquet staff, coordinates with Culinary, Sales, Convention Services, Engineering, and other property departments to ensure exceptional guest service while maintaining profitability, quality standards, and operational efficiency.

Reporting

Reports to: Director of Food & Beverage
Supervises: Assistant Banquet Manager, Banquet Captains, Banquet Servers, Bartenders, Housepersons, Set-Up Staff, and Temporary / Event Staff
Department: Food & Beverage

Location

This role is located in the Greenville, NC market. We welcome candidates relocating from or commuting within Eastern North Carolina, including the Raleigh, Durham, and Research Triangle corridor.

Key responsibilities

• Direct and oversee all banquet operations for property and convention center events from setup through breakdown
• Manage labor productivity through staffing, scheduling, payroll review, and deployment of banquet personnel
• Review Banquet Event Orders (BEOs), lead pre-shift meetings, and ensure all events are executed according to client specifications and brand service standards
• Recruit, interview, train, coach, and develop banquet team members while fostering a positive and productive work environment
• Partner with the Director of Food & Beverage to establish departmental goals, budgets, service standards, training programs, and operational initiatives
• Monitor banquet revenues, labor costs, inventory, equipment, and operating expenses to achieve departmental financial objectives
• Conduct inspections of banquet facilities and event spaces to ensure quality, cleanliness, safety, and readiness before, during, and after events
• Collaborate with Sales, Convention Services, Culinary, Stewarding, Engineering, and Housekeeping teams to ensure seamless event execution and effective communication of event changes
• Maintain high guest satisfaction by interacting with clients, responding to requests, resolving service issues, and ensuring exceptional event experiences
• Ensure compliance with property policies, health and safety regulations, sanitation standards, emergency procedures, and responsible alcohol service requirements

Qualifications

• 3-5 years banquet, catering, or food and beverage management experience at a full-service hotel, convention property, large-format venue, or premium independent property
• Strong knowledge of banquet operations, catering services, event planning, and food and beverage service standards
• Demonstrated leadership, communication, organizational, and problem-solving skills
• Ability to manage multiple concurrent events in a fast-paced environment
• Proficiency with hotel and event management systems, including Delphi, preferred
• TIPS or ServSafe Alcohol certification preferred
• ServSafe Food Handler certification preferred
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Bilingual English / Spanish a strong plus

Physical requirements

• Ability to stand and walk for extended periods
• Ability to lift and move up to 50 pounds
• Ability to work in a fast-paced banquet and convention center environment

Compensation

$60,000-85,000 commensurate with experience, brand portfolio depth, Delphi fluency, and operational scope. Eligible bonus structure and brand-system benefits.

Confidentiality

This is a confidential search. The hiring property's identity is disclosed to candidates only after a screening interview with The Wilkinson Firm confirms mutual fit. Candidates are presented to the hiring property only after explicit candidate authorization. We respect the discretion of both candidates and incumbents.

How to apply

Email: daryan@thewilkinsonfirm.com
Subject line: Banquet Manager - Greenville NC
In your note, include: Your current property and role, Years of banquet management experience and the brand or properties you have led at, The largest event you have personally managed (cover count, format, total banquet revenue if applicable), Your fluency with Delphi or comparable event management systems, Your availability for a 30-minute screening call. The Wilkinson Firm responds within 48 hours. We do not ghost.