Automotive service manager - fowler kia of longmont

Job Details

Job Location: Fowler Kia - Longmont, CO 80504

Position Type: Full Time

Automotive Service Manager – Fowler Kia of Longmont

A Leadership Opportunity for an Exceptional Automotive Professional

Fowler Kia of Longmont is seeking an accomplished, driven, and highly capable Service Manager to lead and grow one of the most important departments in our dealership. This is not a position for someone looking to simply manage a shop. We are looking for a proven leader who can build a high performing service operation, develop exceptional people, recruit top talent, drive profitable growth, and create a customer experience that consistently exceeds expectations.

The ideal candidate is a leader of people, a builder of teams, and a relentless advocate for customer satisfaction. You will be entrusted with significant responsibility for the performance, culture, profitability, and continued growth of the Service Department. This is a selective opportunity for an individual who has demonstrated the ability to lead from the front, attract and retain great employees, develop future leaders, and deliver measurable results.

THE OPPORTUNITY

As Service Manager, you will oversee the day-to-day operation of the Service Department while working closely with dealership leadership to establish and execute departmental goals. Your success will be measured not only by production and profitability, but by your ability to create a department where customers want to return, employees want to build their careers, and performance continually improves. A major focus of this position will be customer satisfaction. You will be expected to establish a culture in which exceptional customer service is not a slogan, it is the standard. Customer satisfaction scores, retention, communication, and overall ownership experience will be key indicators of your success.

You will also be responsible for recruiting and growing the department. We expect our Service Manager to actively identify talented professionals, build a strong pipeline of candidates, develop existing employees, and strategically grow staffing and production as the business expands.

KEY LEADERSHIP RESPONSIBILITIES

• Lead, mentor, and develop the Service Department team with a focus on accountability, professionalism, and continuous improvement.
• Establish a culture centered around exceptional customer satisfaction and long-term customer retention.
• Make customer satisfaction scores a daily management priority and take immediate action when performance falls below expectations.
• Conduct daily status meetings with each Service Advisor to identify customer concerns, potential service issues, and opportunities to improve the customer’s experience.
• Recruit, interview, hire, train, develop, and retain high-caliber Service Department personnel.
• Build and maintain a strong recruiting pipeline capable of supporting the department's current and future growth.
• Develop employees into future leaders and create clear paths for professional advancement within the department.
• Work with the General Manager to establish aggressive but achievable departmental objectives.
• Develop and execute strategies to increase service traffic, customer retention, sales, gross profit, productivity, and overall department performance.
• Monitor and evaluate service sales and production performance, identifying opportunities for improvement.
• Ensure efficient repair-order flow while maximizing technician productivity and departmental efficiency.
• Monitor automotive repair and maintenance operations to minimize delays and ensure a consistently high level of service.
• Maintain strict oversight of warranty activity to ensure compliance with dealership, manufacturer, and regulatory policies and procedures.
• Ensure all employees follow dealership standards regarding customer vehicle care, safety, and operation.
• Administer Service Department payroll in cooperation with the payroll department, with appropriate leadership approvals.
• Conduct regular performance evaluations and establish clear expectations for individual and departmental performance.
• Participate in strategic and operational planning with dealership leadership.
• Maintain service facilities, equipment, tools, and operational areas at the highest professional standard.
• Enforce OSHA requirements, safety procedures, and applicable regulations.
• Serve as a visible and accountable leader who sets the standard for professionalism, urgency, and customer care.

WHAT SUCCESS LOOKS LIKE

The successful Service Manager will be expected to create measurable results in several critical areas:

• Customer Satisfaction Consistently exceptional customer satisfaction scores. Strong customer retention and repeat-service business. Proactive resolution of customer concerns. A service experience that strengthens the dealership's reputation.
• People & Culture Recruiting and retaining high-quality service professionals. Developing employees and future department leaders. Building a culture of accountability, teamwork, and high performance. Maintaining a professional environment where top performers want to stay.
• Growth & Performance Consistent improvement in service sales and production. Increased service traffic and customer retention. Efficient utilization of technicians and service personnel. Strong departmental profitability. Sustainable growth in personnel, capacity, and production.

QUALIFICATIONS

We are looking for a candidate with demonstrated leadership ability and a strong understanding of automotive service operations. Proven experience managing or leading an automotive service operation. Demonstrated ability to recruit, develop, motivate, and retain employees. Demonstrated history of improving customer satisfaction and service performance. Strong understanding of service department operations, productivity, sales, and profitability. Ability to establish performance standards and hold teams accountable to results. Excellent communication, organizational, analytical, and problem-solving skills. Strong business judgment and the ability to make decisions in a fast-paced environment. Ability to work effectively with customers, employees, management, and manufacturer representatives. Associate's degree or equivalent from a two-year college or technical school; or 2–4 years of related experience and/or training; or an equivalent combination of education and experience.

REQUIREMENTS

• Valid Driver's License.
• Motor Vehicle Record acceptable to our insurance carrier.
• Ability to meet the physical and operational requirements of the position.
• Ability to work in a fast-paced dealership environment while maintaining a high standard of professionalism and customer service.

Compensation

Compensation is based on experience and is highly competitive. $12,000 to $20,000 per month.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands and arms to handle, feel and reach. The employee frequently is required to stand; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust.

What We Offer Perks & Benefits

Fowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave. Fowler also offers its employees’ access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs. The Fowler Standard – This is what drives us. Being friendly, helpful, honest and fair Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service. Our dedication to the development and advancement of our people, technology and systems will help us get there together. Fowler Automotive is family owned and operated since 1973. We provide an exceptional dealership experience to our customers, as well as our associates in Denver, CO; Norman, OK; Oklahoma City, OK; and Tulsa, OK areas. For 50 years, Fowler Automotive believes that art, culture and thriving places are the heart of our communities. It is important to us that we build up the communities that our dealerships call home. The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees. We are constantly searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that you have the skill set to add more value to our company, then we want to get to know you!