Marshall Chevrolet Automotive Service Advisor / Service Manager

Job Overview

At Marshall Chevrolet Co, we take pride in being a pillar of the Winchester, Illinois community, offering exceptional automotive services for over two decades. As the Automotive Service Advisor/Service Manager, you'll be at the heart of our operations, ensuring that our clients receive top-notch service and leave with their vehicles running smoothly. We operate under the belief that each customer interaction is an opportunity to create a lasting positive impression.

Your role will involve overseeing all service operations, managing our team of technicians, scheduling appointments, and providing knowledgeable advice on maintenance requirements. You will have a direct impact on customer satisfaction, retention, and the overall success of our service department.

If you're passionate about cars, devoted to customer service excellence, and love working in a dynamic environment within a close-knit team, then Marshall Chevrolet Co is the place for you. Join us in our mission to deliver unparalleled automotive service experiences.

Salary Range

$40,000.00 - $75,000.00 per year

Benefits

• Annual Base Salary + Commission
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Evenings Off

Requirements

• Automotive Knowledge: Experience in automotive service or repair is preferred.
• Customer Service Skills: Strong interpersonal skills and a customer-focused attitude.
• Organizational Skills: Ability to prioritize tasks and manage a busy service schedule.
• Communication Skills: Excellent verbal and written communication skills.
• Team Player: Collaborative mindset and ability to work effectively in a team environment.
• Problem-Solving Skills: Ability to address customer concerns and find effective solutions.

Responsibilities

• Client Communication: Interact with customers to understand their service needs and provide accurate information on maintenance and repairs.
• Service Coordination: Schedule appointments, update clients on service progress, and ensure timely completion of all service requests.
• Technical Assistance: Utilize your automotive knowledge to assist customers in diagnosing vehicle issues and recommending appropriate solutions.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and addressing any concerns with empathy and professionalism.
• Team Collaboration: Work closely with technicians and other team members to ensure seamless service delivery and maintain a positive work environment.
• Quality Assurance: Conduct quality checks on completed services to confirm work meets standards and uphold the company's reputation for excellence.

Marshall Chevrolet is a dynamic automotive dealership in Winchester, IL, proudly serving Springfield, Jacksonville, and Pittsfield. We offer an extensive selection of new and pre-owned Chevrolet vehicles, coupled with professional financing, parts, and top-tier service. Our energetic team is committed to delivering unparalleled customer satisfaction, ensuring a seamless and exciting car-buying experience. Drive a little, save a lot!