Automotive center manager / senior service advisor

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance
• Vision insurance

Position Overview

We are hiring ONE experienced Automotive Center Manager / Senior Service Advisor to lead the front counter and customer experience at our Columbus location. This is not a receptionist or order-taker position.

We want someone who can build trust, sell professionally, stay organized, manage workflow, follow up, and take ownership of results.

Why Join Us

• No weekends — Monday through Friday
• $55,000–$135,000+ earning potential
• Base/guaranteed pay + performance incentives
• Professional 10-bay repair facility
• Digital vehicle inspections
• Retail and fleet customers
• Paid holidays + PTO
• Health, dental and vision benefits available
• Employee discounts

What You Will Own

You will help lead the customer-facing side of the business from the first phone call through vehicle delivery.

• Convert calls into appointments
• Identify customer concerns accurately
• Review technician inspections and findings
• Build and present repair estimates
• Ask for authorization and close legitimate repair opportunities
• Follow up on estimates, declined work and pending decisions
• Keep customers informed
• Coordinate workflow with technicians and management
• Monitor work in progress and completion times
• Maintain accurate repair orders
• Handle customer concerns professionally
• Keep the front counter organized and under control

This role combines Sales + Customer Experience + Leadership + Operational Control.

How You Will Be Measured

Key metrics include revenue, ARO, estimate approval/close rate, phone-to-appointment conversion, follow-up, workflow management, repair-order accuracy, customer retention, and gross-profit awareness. You should be comfortable knowing your numbers and being accountable for results.

Who We Want

The right candidate is:

• Experienced in automotive service advising or management
• Confident and professional with customers
• Strong on the phone and in person
• Organized and detail-oriented
• Comfortable discussing money and presenting estimates
• Skilled at selling needed work without pressure tactics
• Strong at follow-up
• Calm under pressure
• Accountable, reliable and consistent
• Motivated by goals and performance

Experience as a Service Advisor, Senior Service Advisor, Assistant Service Manager, Service Manager or Center Manager is strongly preferred.

This Is NOT for Someone Who...

• Avoids sales conversations or follow-up
• Struggles with organization
• Needs constant supervision
• Gets overwhelmed when things get busy
• Blames others for poor results
• Creates drama instead of solving problems
• Wants to simply clock in and collect a paycheck

We are building a team of professionals — not placeholders.

How We Do Business

Milex Complete Auto Care / Mr. Transmission is built around:

• Honesty
• Reliability
• Integrity
• Quality
• Transparent Communication

The best advisors do not pressure customers. They educate, build trust, communicate value, and confidently ask for the business.

Ready to Lead the Front Counter?

We are hiring ONE person and would rather wait for the right person than hire the wrong one. Apply through this posting or text Matt at 425-623-0414.

When applying, answer:

1. How much automotive repair revenue did you manage or sell in your last position?
2. What were your typical ARO and closing percentage, if known?
3. Why would you be a rock star running the front counter at Milex Columbus?

Be specific. We want to know what you have actually accomplished.